Manage Dialpad Licenses

Managing and adding licenses for your team is a breeze. Once a license is purchased, you can:

• Add user accounts

• Add room phones

• Adding numbers for Shared Lines, such as a Department or Contact Center

• Add a fax number

• Transfer it to another user

Licenses can be purchased during a billing cycle and prorated to the next one.

Note

You can only create user accounts for as many licenses as you have available, so be sure not to over-invite team members.
Remember, Dialpad charges for all purchased licenses, even if they're inactive and unassigned.

This article covers Dialpad licensing; if you want to purchase Dialpad Meetings licenses, please go to this Help Center article.

Let's take a look at managing licenses in Dialpad.

Purchase licenses

Licenses can be purchased in three places from your Dialpad Admin Settings

1. From Company Settings

2. From the Billing menu

3. From Office settings

Let's look at how each method works.

Note

Depending on your plan, you may not be able to purchase licenses from the Dialpad Admin Portal. If you do not see this option, please contact your Customer Success Manager for assistance.

Purchase licenses from the Company Settings

To purchase licenses from the Company Settings, head to your Dialpad Admin Settings.

1. Select My Company from the drop-down menu

2. Navigate to Licenses

3. Select Purchase licenses

4. Enter the number of licenses or add-on to be purchases

5. Select Next

6. Review your payment summary

7. Select Confirm Purchase

Purchase licenses from the Billing menu

To purchase licenses from the billing menu, head to your Dialpad Admin Settings.

1. Select Billing

2. Select Purchase Licenses

3. Enter the number of licenses or add-ons to be purchased

4. Select Next

5. Review your payment summary

6. Select Confirm Purchase

Purchase licenses from your Office Settings

To purchase a license from your Office Settings, head to your Dialpad Admin Settings.

1. Navigate to Office

2. Select Licenses

3. Select Purchase Licenses

4. Enter the number of licenses or add-ons to be purchased

5. Select Next

6. Review your purchase

7. Select Confirm Purchase

Remove licenses

Save your company money by removing licenses that are no longer needed.  

For companies who are not on a contracted (invoiced) plan, Office Admins can schedule license removals from their Admin Settings.

If you are on a contracted plan, you won't see this option, so please contact your Customer Success Manager for assistance.

To remove licenses, go to your Dialpad Admin Settings.

1. Navigate to Office

2. Select Licenses

3. Select Remove Licenses or Remove Add-Ons

4. Enter the number of licenses or add-ons to be removed

5. Select Next

6. Review the changes

7. Select Remove Licenses

Note

Licenses scheduled for removal are removed at the end of the current billing cycle.

This can vary depending on your company's plan and contract type — please contact your Customer Success Manager if you have any questions.

Restore licenses scheduled for removal

Since licenses scheduled for removal are only removed at the end of the current billing cycle, you can cancel the removal and store these licenses as available (unless stated otherwise in your contract terms).

To restore licenses, go to your Dialpad Admin Settings.

1. Select Billing

2. Select Purchase License

3. Enter the number of licenses or add-ons less than or equal to the licenses scheduled for removal

4. Select Next

5. Review your purchase

6. Select Confirm Purchase

Restoring these licenses does not incur additional charges or fees, as they must still be removed.