- 04 Oct 2023
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Dial by Name or Extension Directory
- Updated on 04 Oct 2023
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Dialpad offers two types of dial by directories: dial by name and dial by extension. In the dial by name directory, callers enter the letters of the person's name they want to speak with. To use this feature, select "To an automated response menu" and choose the dial by name directory from your routing options. The automated response menu will list all team members and instruct callers on which number to press to reach the desired contact. The dial by extension directory requires enabling the functionality through Dialpad. Once added to your account, you can find the dial by extension directory option in your routing options. Callers will be prompted to enter a specific extension number to reach their intended recipient.
Dial-by directories ensure callers reach the correct person or line, every time. No awkward transfers or holds.
Dialpad offers two different types of dial-by directories:
- Dial by name: Callers enter letters of the person's name that they want to speak with.
- Dial by extension: Callers enter the extension of the person they want to speak with.
Let's go over the details.
Dial by Name Directory
When a caller reaches the dial-by-name directory, they'll tap in the keypad number that corresponds to the letters of their intended recipient's first name (e.g. 2 = ABC, 3=DEF, 4=GHI, etc.)
To use the Dial by name directory, choose 'To an automated response menu' and select Dial by name directory from your routing options.
The automated response menu will then list all the team members from your office (if there's more than one) and tell your caller what number to press to reach the correct contact.
Dial by Extension Directory
Dial by extension directory is available on Enterprise plans.
To enable Dial by extension functionality, please reach out to Customer Support.
Once this has been added to your account, you'll see the Dial by extension directory option available in your routing options.
When your caller reaches the dial by extension directory, they'll be prompted to enter in your team member's 4, 5 or 6 digit extension (unless otherwise specified, 5 is the default).