Dialpad Dialer

Use the Dialpad Dialer to automate high-volume outbound outreach for prospecting, fundraising, and recruiting. The Dialer reduces time spent on manual dialing and skips unanswered calls, allowing agents to focus on live conversations.

This helps teams increase daily connect rates and move through outreach lists more efficiently.

Let's dive into the details.

Who can use this

Office Admins and Contact Center Admins can manage the Dialpad Dialer in their Offices and/or Contact Centers.

To use the Dialpad Dialer, you must be on a Dialpad Sell Premium plan or Dialpad Support with the Dialer Add-on.

Refer to our Pricing Page to see if you have access to this feature. If you have any questions about your plan, reach out to your Customer Success Manager or Dialpad Customer Care.

What is Dialer

Dialer is a progressive outbound dialer built into Dialpad. It automatically dials through a list of people, connects only answered calls to available agents, and applies your rules for:

• When to call (time zones and calling windows)

• How often to call (attempt limits and multiple passes)

• Who not to call (Do Not Contact)

Dialer works alongside your existing inbound queues and routing in Contact Center and Sell and offers the following features:

• List creation from Lead Module, CSV, and API

• N:1 lines per agent

• Local Dial, Main Line, and Verified Numbers

• Voicemail Detection

• Static and Dynamic Campaigns

• Do Not Call scrub with audit trail and agent disposition

• Multiple passes

• Max attempts across day-based rules

• Screen pop to agent

• Salesforce integration

• Analytics: dashboard, export, and API

Key terms

Let’s look at some key terms to remember when using the Dialpad Dialer.

• Lead / Person: Someone you can call with Dialer. Leads appear in the Dialpad Dialer People directory.

• List: A group of leads you use as the audience for a campaign.

• Campaign: A set of calls Dialer makes to a List, using specific settings (contact center, schedule, attempts, DNC, etc.).

• Contact Center: The team or queue that owns a campaign and provides agents to take calls.

• Agent: A user assigned to a Contact Center that runs Dialer campaigns.

Where to use Dialer

Dialer leads, lists, and campaigns can be managed at https://dialer.dialpad.com.

You can use Dialer to:

• Run outbound sales or outreach campaigns from Dialpad Sell

• Run outbound service or collections campaigns from Dialpad Contact Center

• Call through imported lead lists or lists built from integrations (such as Salesforce)

For setup details, see Enable Dialer for your Office and Contact Centers.

Dialpad Dialer API

You can use the Dialpad Dialer API to connect supported Dialer workflows with your CRM or other systems.

For current API capabilities and technical setup instructions, see the Dialpad Developer Docs.

Frequently asked questions

How do I get an API key for a customer integration?

A Company Admin can create an API key by following the steps in Create an API Key and selecting the Power Dialer scope, which is required to use the Dialpad Dialer API. Use the API reference and provisioning instructions provided for your account, as authentication details may vary by environment.

For help with access or permissions, contact your Customer Success Manager or contact our Dialpad Customer Care.

Why is an endpoint missing or returning “not found”?

Check that the endpoint is listed in the API reference provided for your account and that you’re using the matching base URL.

An endpoint listed in another reference may not be available for your account or environment.

If an expected endpoint is missing, reach out to Customer Care.

What should I include when asking for integration help?

Include these details to help Customer Care to troubleshoot:

• API environment and endpoint
• Date and time of the request
• Request or correlation ID, if available
• Error response, with sensitive information removed