Use the Dialpad Dialer to automate high-volume outbound outreach for prospecting, fundraising, and recruiting. The Dialer reduces time spent on manual dialing and skips unanswered calls, allowing agents to focus on live conversations.
This helps teams increase daily connect rates and move through outreach lists more efficiently.
What is Dialer
Dialer is a progressive outbound dialer built into Dialpad. It automatically dials through a list of people, connects only answered calls to available agents, and applies your rules for:
When to call (time zones and calling windows)
How often to call (attempt limits and multiple passes)
Who not to call (Do Not Contact)
Dialer works alongside your existing inbound queues and routing in Contact Center and Sell and offers the following features:
List creation from Lead Module, CSV, and API
N:1 lines per agent
Local Dial, Main Line, and Verified Numbers
Voicemail Detection
Static and Dynamic Campaigns
Do Not Call scrub with audit trail and agent disposition
Multiple passes
Max attempts across day-based rules
Screen pop to agent
Salesforce integration
Analytics: dashboard, export, and API
Who can use Dialpad Dialer
Dialpad Dialer is available to:
Organizations with Dialpad Sell Premium licenses
Users who have a Sell Premium license and are assigned to a Contact Center where Dialer is enabled
Key terms
Let’s look at some key terms to remember when using the Dialpad Dialer.
Lead / Person: Someone you can call with Dialer. Leads appear in the Dialpad Dialer People directory.
List: A group of leads you use as the audience for a campaign.
Campaign: A set of calls Dialer makes to a List, using specific settings (contact center, schedule, attempts, DNC, etc.).
Contact Center: The team or queue that owns a campaign and provides agents to take calls.
Agent: A user assigned to a Contact Center that runs Dialer campaigns.
Where to use Dialer
Dialer leads, lists, and campaigns can be managed at https://dialer.dialpad.com.
You can use Dialer to:
Run outbound sales or outreach campaigns from Dialpad Sell
Run outbound service or collections campaigns from Dialpad Contact Center
Call through imported lead lists or lists built from integrations (such as Salesforce)
For setup details, see Enable Dialer for your Office and Contact Centers.