Contact Center and Ai Sales

• Create a Contact Center
• Create & Manage a Department
• Assign Agents to Contact Centers
• Assign Operators to Departments
• Manage a Contact Center
• Queue Priority

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• Set Call Routing Rules for Contact Centers
• Custom Off Duty Status
• Set Up Call Recording for a Contact Center
• Post-Call Wrap-Up Time
• Skills-Based Call Routing
• In-Queue Callback

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• Call Monitoring Features
• Multiple Call Centers Live Dashboard
• Working as an Operator
• Working as a Department Administrator
• Working as a Contact Center Agent
• Call Center DND vs Off Duty Toggle

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• Contact Center Analytics
• Analytics Glossary
• Call Dispositions Analytics
• QA Scorecard Analytics
• Customize Your Contact Center Dashboard
• Changes to Average Speed to Answer & Service Level

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• Ai Scorecards - Early Adopter Program
• Ai Supervisor Insights
• Custom Moments
• Ai CSAT (Customer Satisfaction)
• Real Time Assist Cards
• Real-Time Assist Cards & Custom Moments Best Practices

• Local Presence Area Codes
• Manage a Coaching Team
• Voicemail Drop
• Local Presence

• Dialpad Business Intelligence (BI)
• Dialpad BI Datasets and Data Concepts
• Using Dialpad Business Intelligence (BI)
• Dialpad Business Intelligence Report Tips
• Dialpad Business Intelligence (BI) FAQs
• BI Reporting: Call Metrics By Disposition Report

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