Dialpad Dialer Analytics

Use Dialer analytics to understand how campaigns are performing and to guide improvements.

Who can use this

Company, Office and Contact Center Admins can view Dialpad Dialer Analytics.
Contact Center Supervisors with access to analytics can also view these reports.

To access your Dialpad Dialer analytics, go to the Dialpad Admin Portal.

1. Select Analytics

2. Select Reports

3. Select Powerdialer

   

Filters

Use filters to analyze individual campaign performance instantly. Select any filter to update your report in real time.

The Power Dialer report currently offers the following filters:

• Date range

• Contact Center or group

• Campaign name

• Agent or user

• Disposition or outcome

Key metrics 

Track your team's efficiency and outreach success at a glance. Key metrics in the Dialer report include:

• Total calls placed by Dialer

• Connected calls

• Answer rate

• Voicemail rate

• Unconnected calls (such as no answer, busy, failed)

• Dispositions by type

• Talk time and handle time

Use these metrics to answer questions like:

• Are our campaigns reaching the right people at the right time?

• Which lists or campaigns have the highest answer and conversion rates?

• Which dispositions are most common (for example: not interested vs. wrong number)?

Note

If your deployment supports deep links, you may be able to jump directly from a metric into Workspace Conversation History with filters pre‑applied.

Export Dialer data

Easily export data for offline analysis or team sharing directly from the Dialer Report (which aggregates metrics by campaign, agent, and more)

To export the report:

1. Filter the Dialer report as desired

2. Select Export
   

Exports include the following details:

• Campaign and Contact Center identifiers

• Lead identifiers and phone numbers

• Call results, dispositions, and timestamps

• Agent who handled the call

• Basic handle and talk time metrics