- 08 Sep 2023
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Add, Edit, and Remove Extensions
- Updated on 08 Sep 2023
- 1 Minute to read
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User extensions not only allow your internal team a quick way to dial out to each other but can also be used as a quick way to route callers to your team via the dial-by extension directory on your Main Line, Department, or Contact Center.
Let's take a closer at Extension dialing.
You'll need to contact our Customer Support team to enable this feature.
Add an extension
Extensions can be added to new and existing team members as well as edit a previously assigned extension.
Before adding user extensions, make sure to note:
- Extensions are configured on a Company level (applies to all Offices)
- Extensions only work between team members within the same Company
- Extensions can be 4 or 5 digits long
- 5 digits is the default — contact Customer Support if you need alternatives
To add an extension, head to your Admin Settings at Dialpad.com
- Navigate to Office Settings
- Select Users
- Choose the desired team member and click Options to access the drop-down menu
- Select Calling
- Select Add Extension
- Enter a 5-digit extension number
- Select Save
Or, click on 'No extension, assign one' beside the User's name.
Edit or remove an extension
To edit or remove an extension, head to your Admin Settings at Dialpad.com
- Navigate to Office Settings
- Select Users
- Choose the desired team member and click Options to access the drop-down menu
- Select Calling
- Enter a new extension
- Or, select Remove Extension to discard the existing extension
Add a shared line extension
To add an extension for a shared line, head to your Admin Settings at Dialpad.com
- Navigate to a Shared Line
- Select Options
- Click Add Extension alongside a number (you're only able to do this if the Shared Line has a number assigned to it first)
- Enter a 5-digit extension, then select Save
Change or remove a shared line extension
To change or remove an extension for a shared line, head to your Admin Settings at Dialpad.com
- Navigate to a Shared Line
- Select Options > Edit Extension
- Enter a different 5-digit extension
- Select Save
- Or, select Remove Extension to remove it
Have more questions about extensions? Take a look at our FAQ page.