User extensions not only allow your internal team a quick way to dial out to each other but can also be used as a quick way to route callers to your team via the dial-by extension directory on your Main Line, Department, or Contact Center.
Let's take a closer at extension dialing.
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Extension dialing is available on Enterprise plans.
You'll need to contact our Customer Care Team to enable this feature.
Extensions can be used on individual and shared lines and are configured on a Company level (meaning they apply to all Offices).
Extension parameters
Extensions only work between team members within the same Company, unless you set up a dial-by extension directory
Extensions can be 3, 4, 5, or 6 digits long. 5 digits is the default — contact Customer Care if you'd like to use a 3, 4 or 6-digit extension.
Add an extension
Extensions can be added to new and existing team members.
To add an extension, head to your Dialpad Admin Settings.
Navigate to Office Settings
Select Users
Choose the desired team member and click Options to access the drop-down menu
Select Calling
Select Add Extension
Enter a 5-digit extension number
Select Save
Or, select No extension, assign one beside the user's name.
Edit or remove an extension
To edit or remove an extension, head to your Dialpad Admin Settings.
Navigate to Office Settings
Select Users
Choose the desired team member and click Options to access the drop-down menu
Select Calling
Select Edit Extension
Enter a new extension, or select Remove Extension to discard the existing extension
Add a shared line extension
To add an extension for a shared line, head to your Dialpad Admin Settings.
Navigate to a Shared Line
Select Options
Click Add Extension
Enter a 5-digit extension >select Save
Note
Extensions can only be added to Shared Lines that have as assigned phone number.
Change or remove a shared line extension
To change or remove an extension for a shared line, head to your Dialpad Admin Settings.
Navigate to a Shared Line
Select Options > Edit Extension
Enter a different 5-digit extension, or, sr, select Remove Extension to remove it
More information
Read our Extension FAQs for more details on using extensions.