Admin Permissions in Dialpad

Dialpad makes it easy for administrators to set up and manage their teams.

Share responsibility and configure your team the way you need — Dialpad provides 6 different types of Admin permissions.

Company Admin
Office Admin
Department Admin
Contact Center Admin
Contact Center Supervisor
Coaching Team Coach

Let's take a closer look at what each permission type means.

Company Admin

As the first person to sign up for your company, you're automatically made the Company Admin. Keep in mind that a Google Apps admin or a Microsoft admin also has the same level of access as a Company Admin in Dialpad.

If your plan allows it, you can contact our Sales Team to add additional offices. Afterward, you can add Office Admin privileges to your team members.

Company Admins can control the following for each of their offices:

Office	Adding/Removing team members Buying devices (user phones & room phones) Assigning team members as Co-Admins/Regional Admins Update company CNAM Proxy login to users account
Main Line	Adding/removing phone numbers Adding/removing fax numbers Assigning operators & phones Managing call handling Setting business hours Setting hold music
Departments	Adding/removing phone numbers Adding/removing fax numbers Assigning operators & phones Managing call handling Setting business hours Setting hold music
Contact Centers (Advanced & Premium plans only)	Adding/removing phone numbers Adding/removing fax numbers Assigning agents & admins Managing call handling/queue Handling Setting business hours Setting hold music Create and manage Ai Playbooks
Executive-Assistant	Adding/Removing Executive-Assistant pairings
Analytics	Review entire company + office(s) analytics Review Main Line/Department/Contact Center analytics Access call recordings for the entire company Access call transcripts for the entire company Export analytics
Billing	Review billing summary Manage payment history Review billing history

Office Administrator

A Company Admin can assign any individual user to become an Office Admin.

In cases where multiple offices are being managed across Dialpad, a Company Admin can assign a user as a specific Regional Admin (i.e. manager of more than one Office).

Office Admins can control the following for their office(s):

Office	Adding/removing team members Buying devices (user phones & room phones) Assigning team members as Co-Admins Enabling and configuring integrations Adding failover numbers
Main Line	Adding/removing phone numbers Adding/removing fax numbers Assigning Operators & phones Managing call handling Setting business hours Setting hold music
Departments	Adding/removing phone numbers Adding/removing fax numbers Assigning operators & phones Managing call handling Setting business hours Setting hold husic
Contact Centers	Adding/removing phone numbers Adding/removing fax numbers Assigning agents & admins Managing call handling/queue handling Setting business hours Setting hold music Create and manage Ai Playbooks
Executive-Assistant	Adding/removing executive-assistant pairings
Analytics	Review office(s) analytics Review Main Line/Department/Contact Center analytics Access call recordings for that office Access call transcripts for that office Export analytics
Billing	Review billing summary Manage payment history Review billing history
Coaching Teams	Assigning Coaches & Trainees Setting call recording, transcription and Dialpad Ai features Setting call disposition list

Department Administrator

A Company or Office Admin can assign any individual user to become a Department Admin.

As a Department Administrator, you can control the following for your Department(s):

Departments	Adding/removing phone numbers Adding/removing fax numbers Assigning operators & phones Managing call handling Setting business hours Setting hold music
Analytics	Review Department(s) analytics Access Call Recordings for that Department Access Call Transcripts for that Department

Contact Center Administrator

A Company or Office Admin can assign any individual user to become a Contact Center Admin.

As a Contact Center Administrator, you can control the following for your Contact Center(s):

Contact Centers	Assigning Agents & Admins Managing call handling/queue handling Setting business hours Setting hold music Create and manage Ai Playbooks
Analytics	Review Contact Center(s) analytics Access call recordings for that contact center Access call transcripts for that contact center

Contact Center Supervisor

A Company, Office, or Contact Center Admin can assign any Contact Center agent to become a Contact Center Supervisor.

As a Contact Center Supervisor, you can do the following for your Contact Center(s):

Listen In
Barge In/Take Over
Set agents to available/unavailable
View the Contact Center's analytics
Access your Contact Center's call recordings

Tip
To see calls in Monitor All Contact Center, an Office or Company Admin must specifically grant themselves the administrator permission in each Contact Center they belong to. Otherwise, they will not see calls in this view.

Coaching Team Coach

A Company, Office, or Contact Center Admin with an Ai Sales license can assign any user as a Coach or Trainee.

As a Coach, you can do the following for your Team(s):

Listen In
Barge In/Take Over
Create and edit Real Time Assist Cards
Create and edit Custom Moments
Access Trainee's recordings
View and join live meetings
Create and manage Ai Playbooks

Frequently asked questions

Can a Dialpad account have more than one admin?

Yes! The original account admin can also assign admin status to anyone else in the organization.

Do Office Admins have access to individual user settings?

Nope. Office Admins can do things like assign phone numbers to people and enable integrations, but they can't change your personal profile.