With AIRecaps, you get highly accurate, conversational summaries of every AI-enabled call or meeting, so you can focus on revenue-generating activities, instead of reviewing transcripts or meeting notes.
These summaries are editable and sharable, created with Dialpad's proprietary generative AI, Dialpad GPT. AIRecaps also categorizes the call's purpose and outcome, and can even schedule a follow-up meeting or write a post-call emAIl or text message. Whether you are a busy executive or a customer support representative, AIRecaps helps you streamline your workflows and save valuable time.
Let's dive into the detAIls.
Who can use this
AIRecaps are avAIlable to all Dialpad users on every plan.
Check here to see which language options are avAIlable in your country.
What is an AIRecap?
AIRecaps use Dialpad’s proprietary NLP and NLU models to instantly summarize your calls and meetings, collecting valuable AIinsights and action items to keep your team on track and ensure your clients receive the service they deserve.
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AIrecap combines the following four AIfeatures into a single, easy-to-read, format:
AICall Summary - An AI-generated summary of the call.
A summary of key conversation points and topics that can be customized per call.
AIOutcomes - The call outcome, defined by AI.
Was the issue resolved? Do you need to circle back?
AICall Purpose - The reason for the call, categorized by AI.
Call purpose categories let you quickly spot patterns and easily track conversations related to the same topic.
AI Action Items - Follow-up tasks, determined by AI
Action Items remind you about tasks discussed in the call, such as sending a report or follow-up emAIl. Not only that, calender events can be created right from the Action Item.
Turn on AIRecaps
To use AIRecaps, there’s only one thing you need to do to — make sure AIis turned on.
To turn on AI, go to your Dialpad Settings.
Select AISettings
Check the box beside Allow AIto be used for your personal calls and meetings
Note
AImust be enabled at the company level before you can configure AIpreferences for offices, contact centers, departments, individual users, and coaching groups.
If you don’t see the AIoption in your settings, reach out to your admin.
View an AIRecap
Seconds after the call or meeting has finished, your AIRecap is ready to be viewed.
AIRecaps can be viewed from your conversation threads, your conversation history and in your inbox.
Access AIRecaps from a conversation
To access an AIRecap from a conversation, open a conversation thread and navigate to the call. As long as Dialpad AIwas on, you’ll see the AIRecap.
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From the conversation view, you can customize your AIRecap, share feedback and even copy the recap's text.
Access AIRecaps from your inbox
AIRecaps can be accessed right from the Calls and Meeting sections of your Dialpad inbox.
To view an AIRecap from your inbox, navigate to the Calls or Meeting tab, hover over the interaction and select View AIRecap.
The AIRecap will open in a pop-up, ready to be shared and customized.
Access AIRecaps from Conversation History
AIRecaps can also be accessed from your Conversation History.
Navigate to Conversation History
Select the AIicon beside the call
You'll be taken to the Recap tab in the call's summary, where you can download it, share and customize as needed.
Customize an AIRecap
Want to add something to the recap, change the formatting, or update someone's name? No problem, AIRecaps can be edited, right within the Dialpad app!
Dialpad offers 4 ways to customize your AIRecap
Adjust the length of the summary
Change the summary to a bulleted list
Edit the summary or Action Item text
Delete an Action Item
Let's go over each one.
Adjust the summary length
Want a shorter (or longer!) summary? Hover over the AIRecap summary
- Hover over the recap
- Select the magic pencil icon
- Choose the desired length
That's it! Sit back and watch as Dialpad GPT adjusts your summary to the new parameters.
Change the summary to a bulleted list
Need something a bit shorter to send to your executive team? Use the bulleted list format to keep things concise.
To change the summary into a bulleted list:
Hover over the recap
Select the magic pencil
Selected Bulleted paragraph
Dialpad GPT will instantly update your summary into a bulleted list.
From the conversation view, you can customize your AIRecap, share feedback and even copy the recap's text.
To change it back to the original format, simply select the magic pencil icon and choose the summary length.
Edit summary and Action Items
Use our edit functionality to adjust text in your summary — this is especially helpful if a name was spelled incorrectly.
To edit the summary text:
Hover over the recap or the Action Item
Select the editor icon
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Write your updates
Select Save changes
Delete an Action Item
Remove unnecessary Action Items that are no longer relevant to mAIntAIn a clear and focused AIRecap.
To delete an Action Item:
Navigate to Action Items > Select the trash icon
Hover to the Action Item you want to delete
Select the trash bin icon > Select Delete
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Once an Action Item is deleted, it will be permanently removed from all interfaces where Action Items are displayed (Inbox, call summary page and meetings exit page).
Notes
You can only delete Action Items for your own calls.
Only Meeting organizers can delete Action Items.
Smart calendaring
How many times have you sAId "I'll book some time on your calendar" or "Sure, I'll schedule a follow-up meeting for next week" and then promptly forgot?
With smart calendaring, forgotten follow-up calls are a thing of the past. Dialpad GPT easily identifies calendarable action items and creates a prompt to schedule a meeting, directly from the AISummary.
To schedule a meeting from your AIRecap:
Navigate to the AIRecap
Select the calendarable event link listed in your Action Items
Choose your calendar
Calendarable events are currently supported with Google Calendar, Office365 and Apple Calendar (iCal).
Enter the event detAIls in the new event detAIls in your calendar
Need to share the call or meeting detAIls with someone else? No problem!
Dialpad offers the ability to share the call detAIls to specific people, to anyone with the URL, or to specific users within your company.
AIRecaps can be shared directly from the Dialpad and Dialpad Meetings apps, or from the Call Overview page.
Tip
You can easily share the summary and all Action Items text by selecting Copy All from the AIRecap.
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Share AIRecap from a conversation
Share your AIRecap from the conversation view within the Dialpad app.
Navigate to the call
Select Share AIrecap
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Choose who you want to share it with
Choose what you want to share
Copy the link and share
Select Done
Share AIRecap from Call Overview
To share an AIRecap from the Call Overview page, head to your Conversation history from the Dialpad Admin portal.
Navigate to the call > Select the AIicon
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Select the Share icon
Choose what part of the call you want to share
Select who can view it
Select Create link
Copy the link and share
Share AIRecap from Dialpad Meetings
Easily share your AIRecap from the Dialpad Meetings browser or web app.
From your Meeting overview:
Select Share > Choose who to share it with
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Choose what part of the meeting you want to share
Add a message (optional)
Copy the link > Select Done
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Share the link
Request access
If you were not the meeting host or co-host, you'll need to be granted access to the AIRecap. If the host (or co-host) has not yet shared the AIRecap, you can request it.
Request access from the meeting's summary emAIl, or from your Dialpad inbox. Select the Meetings tab, then hover over the meeting to reveal the Request access button.(1).png)
The meeting host will receive an emAIl with your request, as well as a Dialbot notification with one click sharing.
Have questions?
Learn more about sharing call summaries in this handy Help Center article.
AIRecap for mobile
AIRecap is supported on Android and iOS devices.
To access an AIRecap, simply tap the call from the conversation view — that's it, the AIRecap will instantly open.
All your favorite AIRecap functionality is avAIlable on mobile, too.
Frequently asked questions
Why can’t I share a meeting recap?
AIrecaps are only viewable and shareable by the meeting’s host.
How do I share feedback on AIRecap?
We’d love to hear your thoughts on our newest feature! Please emAIl [email protected] with your feedback.
Why don’t I see an AIRecap for all my calls?
Even if AIis turned on, there are a couple of times when an AIRecap will not be generated.
If the call is very short, with less than 100 words spoken
If the call was not answered by a person and went to voicemAIl
Can I opt out of using AIRecap?
AIRecap is a native AIfeature for all Dialpad users. If you do not want to have AIRecap enabled, you’ll have to turn off Dialpad AI.
Why don’t I see AIoutcomes?
Outcomes and Call Purposes are only populated for external calls with users on an AISales or AIContact Center license.
Do AIRecaps work for voicemAIls?
No, not at this time.
What do I do if my summary or Action Item doesn’t look right?
If the summary or Action Item seems out of context, or even downright incorrect, we want to know about it.
Hover over the Summary or the Action Item, then select the Thumbs Up or Thumbs Down icon.
Is my data secure?
Yes! AIRecaps uses Dialpad’s own generative AI, DialpadGPT. This ensures the data does not leave the ecosystem and means they are GDPR and HIPAA compliant.
Be sure to read this Help Center article for more information on how we protect your data.
What languages does AIRecap support?
AIRecaps are offered in a variety of languages, with some avAIlable for Beta Testing. Check here to see which language options are avAIlable in your country.
Can I search AIRecaps?
Yes, AIRecaps are searchable and a part of Dialpad searches. When you search keywords, names, or phrases, you'll see a new AIRecaps tab that highlights your AIRecaps.