Dialpad Meetings System Requirements

Dialpad Meetings is made to work with most users' browser types and internet speed, plus no downloads are required. We do have some requirements, however, to get the best experience. Those include:

100kbps connection speed (both upload and download speeds)
Latest Chrome browser for screen sharing (no canary or developer versions)

Worried that your computer still won't connect? Make sure to check the following areas.

Native desktop app

Windows 10 and 11 (32- and 64-bit):

+1 GHz processor
Minimum of 4GB of memory
300MB of hard drive space

Mac OS X, macOS 10.9 (Mavericks) or later:

+1 GHz processor
Minimum of 4GB of memory
300MB of hard drive space

To download and install the Native Desktop App on your Windows or MacOS device, click here.

Supported browsers

To access a conference from the web, you can use the following browsers:

Desktop

Browser	OS	Is Video Supported?	Is Audio Supported?	Is Screenshare Supported?
Google Chrome	Mac	✅	✅	✅
Safari	Mac	✅	✅	✅
Firefox	Mac	✅	✅	✅
Microsoft Edge	Mac	✅	✅	✅
Opera	Mac	✅	✅	✅
Google Chrome	Windows	✅	✅	✅
Firefox	Windows	✅	✅	✅
Microsoft Edge	Windows	✅	✅	✅
Opera	Windows	✅	✅	✅

Keep in mind that if you're connecting your audio through your computer while viewing a screen share, you'll want to choose either Chrome, Firefox or Edge.

We suggest using the following browsers for the best audio quality:

Chrome
Edge (version 80.0.361.69 and above)
Firefox

Tablets

Browser	OS	Is Video Supported?	Is Audio Supported?	Is Screenshare Supported?
Chrome	iOS 17 >	Partial Support*	Partial Support*	❌
Safari	iOS 17 >	Partial Support*	Partial Support*	❌
Firefox	iOS 17 >	Partial Support*	Partial Support*	❌
Edge	iOS 17 >	Partial Support*	Partial Support*	❌
Opera	iOS 17 >	Partial Support*	Partial Support*	❌
Chrome	iOS 17 >	✅	✅	❌
Firefox	iOS 17 >	✅	✅	❌
Edge	iOS 17 >	✅	✅	❌
Opera	iOS 17 >	✅	✅	❌
Chrome	Android	✅	✅	❌
Firefox	Android	❌	❌	❌
Samsung	Android	❌	✅	❌
Browser	Android	❌	❌	❌
UX Browser	Android	❌	❌	❌

* Camera and mic are not supported, but users will be able to join in view-only mode.

Mobile

Browser	OS	Is Video Supported?	Is Audio Supported?	Is Screenshare Supported?
All	iOS	✅	✅	❌
All	Android	✅	✅	❌

Test call quality

Launch a call quality test to review these areas:

Microphone
Audio Playback
Network Connectivity
Data Transfer
VoIP
Audio Input

If something's wrong, we'll let you know and give you the steps to fix it.

Screen sharing

Make sure that you've set up the following for screen share:

Latest version of Chrome browser (no canary or developer versions)

If you're only viewing a screen share, you can use the following browsers:

Google Chrome
Mozilla Firefox
Opera
Microsoft Edge

Tip
To connect audio through your computer rather than over the phone, only Chrome, Firefox, and Edge are supported.

Mic & speakers

If your computer doesn't have a built-in mic and speakers, we recommend using a headset (like Plantronics USB). Plus, headsets cut down on background noise and any chance of echo.

Chromebooks

Chromebooks come in a lot of configurations, and Chromebooks that do not meet the following standards are more likely to have call quality issues and slowness when attempting to multitask (using multiple tabs/apps).

Platform: Linux x86_64
Chrome Version: Latest (Menu > Help > About Google Chrome)
Chrome OS Version: Latest
Memory: 4GB
CPU: Intel(R) Core (TM) m3-6Y30 @ 0.90GHz

Virtual environment

Virtual Desktop Infrastructure

Virtual desktop infrastructure (VDI) is a server-based computing model that separates the desktop environment and associated application software from the physical client device that is used to access it.

Dialpad supports certain virtual environments after partnering with a customer on an agreed plan to maintain a high level of quality of services. Complete this form to provide information about your environment and start the process. Not all virtual environments are created equal. There are many factors that go into the ability for a virtual environment to support real time communications services such as Dialpad.

Note
Dialpad supports users on our Native or Web App. While our Customer Support team is dedicated to helping resolve any issues, it's important to note that if you're using a virtual environment, we'll need to replicate the problem in a non-VDI environment for troubleshooting.
If the issue cannot be replicated in a non-VDI environment, Dialpad Support may request that you report the issue to the appropriate virtualization vendor's product support team.
If you experience performance issues with the Dialpad Desktop or Web App as a result of running it in a VDI environment, Dialpad will not consider those issues to be product- or platform-related.

Unsupported configurations

Dialpad does not support using our services through any of the following tools:

Remote Desktop Clients (RDPs)

Video streaming

Recommended bandwidth for HD video (720p)
For 1:1 calls, the recommended bandwidth is a minimum of 1.2-1.5 mbps up / down.

For group calls, 1.2-1.5 mbps and 3 mbps down.

Routers and ports

You'll want to make sure your router/gateway has the SIP ALG disabled and that you've opened the following ports on your firewall:

Protocol	Ports	Direction
TCP	80/443	Out
TCP	6800/5222/5223/7060	Out
UDP	5060/5061/7060/11000/16600 to 16998/19305	Out
UDP	stun.l.google.com/19302	UDP outbound
""	""	UDP bidirectional
UDP	16384 to 32768	Out

You can also restrict outbound traffic to the following domains:

dialpad.com
dialpadcdn.com
highfive.com
ubervoip.net
stun.l.google.com

What are these ports used for?
80/443: WebSockets to communicate with our servers

6800/5222/5223/7060: Outbound calls

5060/5061/7060/11000/16600 to 16998/19305: Outbound calls

stun.l.google.com/19302: ICE protocol to determine public address

16384 to 32768: Only open these if your network doesn't use D-NAT

Usually, there's no need to turn on QoS on your router unless you have a large network with several thousand employees.

Note
These ports need to be open to create outbound UDP. Dialpad Meetings will piggyback on this open pinhole to send back UDP traffic.