Dialpad Meetings is made to work with most users' browser types and internet speed, plus no downloads are required. We do have some requirements, however, to get the best experience. Those include:
- 100kbps connection speed (both upload and download speeds)
- Latest Chrome browser for screen sharing (no canary or developer versions)
Worried that your computer still won't connect? Make sure to check the following areas.
Native desktop app
Windows 10 and 11 (32- and 64-bit):
- +1 GHz processor
- Minimum of 4GB of memory
- 300MB of hard drive space
Mac OS X, macOS 10.9 (Mavericks) or later:
- +1 GHz processor
- Minimum of 4GB of memory
- 300MB of hard drive space
To download and install the Native Desktop App on your Windows or MacOS device, click here.
Supported browsers
To access a conference from the web, you can use the following browsers:
Desktop
| Browser | OS | Is Video Supported? | Is Audio Supported? | Is Screenshare Supported? |
|---|---|---|---|---|
| Google Chrome | Mac | ✅ | ✅ | ✅ |
| Safari | Mac | ✅ | ✅ | ✅ |
| Firefox | Mac | ✅ | ✅ | ✅ |
| Microsoft Edge | Mac | ✅ | ✅ | ✅ |
| Opera | Mac | ✅ | ✅ | ✅ |
| Google Chrome | Windows | ✅ | ✅ | ✅ |
| Firefox | Windows | ✅ | ✅ | ✅ |
| Microsoft Edge | Windows | ✅ | ✅ | ✅ |
| Opera | Windows | ✅ | ✅ | ✅ |
Keep in mind that if you're connecting your audio through your computer while viewing a screen share, you'll want to choose either Chrome, Firefox or Edge.
We suggest using the following browsers for the best audio quality:
- Chrome
- Edge (version 80.0.361.69 and above)
- Firefox
Tablets
| Browser | OS | Is Video Supported? | Is Audio Supported? | Is Screenshare Supported? |
|---|---|---|---|---|
| Chrome | iOS 14.4 > | Partial Support* | Partial Support* | ❌ |
| Safari | iOS 14.4 > | Partial Support* | Partial Support* | ❌ |
| Firefox | iOS 14.4 > | Partial Support* | Partial Support* | ❌ |
| Edge | iOS 14.4 > | Partial Support* | Partial Support* | ❌ |
| Opera | iOS 14.4 > | Partial Support* | Partial Support* | ❌ |
| Chrome | iOS 14.4 < | ✅ | ✅ | ❌ |
| Firefox | iOS 14.4 < | ✅ | ✅ | ❌ |
| Edge | iOS 14.4 < | ✅ | ✅ | ❌ |
| Opera | iOS 14.4 < | ✅ | ✅ | ❌ |
| Chrome | Android | ✅ | ✅ | ❌ |
| Firefox | Android | ❌ | ❌ | ❌ |
| Samsung | Android | ❌ | ✅ | ❌ |
| Browser | Android | ❌ | ❌ | ❌ |
| UX Browser | Android | ❌ | ❌ | ❌ |
* Camera and mic are not supported, but users will be able to join in view-only mode.
Mobile
| Browser | OS | Is Video Supported? | Is Audio Supported? | Is Screenshare Supported? |
|---|---|---|---|---|
| All | iOS | ✅ | ✅ | ❌ |
| All | Android | ✅ | ✅ | ❌ |
Test call quality
Launch a call quality test to review these areas:
- Microphone
- Audio Playback
- Network Connectivity
- Data Transfer
- VoIP
- Audio Input
If something's wrong, we'll let you know and give you the steps to fix it.
Screen sharing
Make sure that you've set up the following for screen share:
- Latest version of Chrome browser (no canary or developer versions)
If you're only viewing a screen share, you can use the following browsers:
- Google Chrome
- Mozilla Firefox
- Opera
- Microsoft Edge
Mic & speakers
If your computer doesn't have a built-in mic and speakers, we recommend using a headset (like Plantronics USB). Plus, headsets cut down on background noise and any chance of echo.
Chromebooks
Chromebooks come in a lot of configurations, and Chromebooks that do not meet the following standards are more likely to have call quality issues and slowness when attempting to multitask (using multiple tabs/apps).
- Platform: Linux x86_64
- Chrome Version: Latest (Menu > Help > About Google Chrome)
- Chrome OS Version: Latest
- Memory: 4GB
- CPU: Intel(R) Core (TM) m3-6Y30 @ 0.90GHz
Virtual environment
Virtual Desktop Infrastructure
Virtual desktop infrastructure (VDI) is a server-based computing model that separates the desktop environment and associated application software from the physical client device that is used to access it.
Dialpad supports users on our Native or Web App. While our Customer Support team is dedicated to helping resolve any issues, it's important to note that if you're using a virtual environment, we'll need to replicate the problem in a non-VDI environment for troubleshooting.
If the issue cannot be replicated in a non-VDI environment, Dialpad Support may request that you report the issue to the appropriate virtualization vendor's product support team.
If you experience performance issues with the Dialpad Desktop or Web App as a result of running it in a VDI environment, Dialpad will not consider those issues to be product- or platform-related.
Unsupported configurations
Dialpad does not support using our services through any of the following tools:
- Remote Desktop Clients (RDPs)
Video streaming
Recommended bandwidth for HD video (720p)
For 1:1 calls, the recommended bandwidth is a minimum of 1.2-1.5 mbps up / down.
For group calls, 1.2-1.5 mbps and 3 mbps down.
Routers and ports
You'll want to make sure your router/gateway has the SIP ALG disabled and that you've opened the following ports on your firewall:
| Protocol | Ports | Direction |
|---|---|---|
| TCP | 80/443 | Out |
| TCP | 6800/5222/5223/7060 | Out |
| UDP | 5060/5061/7060/11000/16600 to 16998/19305 | Out |
| UDP | stun.l.google.com/19302 | UDP outbound |
| "" | "" | UDP bidirectional |
| UDP | 16384 to 32768 | Out |
You can also restrict outbound traffic to the following domains:
- dialpad.com
- dialpadcdn.com
- highfive.com
- ubervoip.net
- stun.l.google.com
6800/5222/5223/7060: Outbound calls
5060/5061/7060/11000/16600 to 16998/19305: Outbound calls
stun.l.google.com/19302: ICE protocol to determine public address
16384 to 32768: Only open these if your network doesn't use D-NAT
Usually, there's no need to turn on QoS on your router unless you have a large network with several thousand employees.