Dialpad Meetings System Requirements

Dialpad Meetings is made to work with most users' browser type and internet speed, plus no downloads are required. We do have some requirements, however, to get the best experience. Those include:

  • 100kbps connection speed (both upload and download speeds)
  • Latest Chrome browser for screen sharing (no canary or developer versions)

Worried that your computer still won't connect? Make sure to check the following areas.

Native Desktop App

Windows 8, 10 (32- and 64-bit):

  • +1 GHz processor
  • Minimum of 4GB of memory
  • 300MB of hard drive space

Mac OS X, MacOS 10.9 (Mavericks) or later:

  • +1 GHz processor
  • Minimum of 4GB of memory
  • 300MB of hard drive space

To download and install the Native Desktop App on your Windows or MacOS device, click here.

Supported Browsers

To access a conference from the web, you can use the following browsers:

Desktop

Browser OS Is Video Supported? Is Audio Supported? Is Screenshare Supported?
Google Chrome Mac
Firefox Mac
Microsoft Edge Mac
Safari Mac
Opera Mac
Google Chrome Windows
Firefox Windows
Microsoft Edge Windows
Safari Windows
Opera Windows

Keep in mind that if you're connecting your audio through your computer while viewing a screen share, you'll want to choose either Chrome, Firefox, Edge, or Safari 11 or higher.

We suggest using the following browsers for the best audio quality:

  • Chrome
  • Edge (version 80.0.361.69 and above)
  • Firefox
  • Edge
  • Safari 11 or higher

 

Tablets  

Browser OS Is Video Supported? Is Audio Supported? Is Screenshare Supported?
Safari iOS (All)
Chrome iOS 14.4 > Partial Support* Partial Support*
Firefox iOS 14.4 > Partial Support* Partial Support*
Edge iOS 14.4 > Partial Support* Partial Support*
Opera iOS 14.4 > Partial Support* Partial Support*
Chrome iOS 14.4 <
Firefox iOS 14.4 <
Edge iOS 14.4 <
Opera iOS 14.4 <
Chrome Android
Firefox Android
Samsung Android
Browser Android
UX Browser Android

* Camera and mic are not supported, but users will be able to join in view-only mode.

Mobile  

Browser OS Is Video Supported? Is Audio Supported? Is Screenshare Supported?
All iOS
All Android

 

Test Call Quality

Launch a call quality test to review these areas:

  • Microphone
  • Audio Playback
  • Network Connectivity
  • Data Transfer
  • VoIP
  • Audio Input

If something's wrong, we'll let you know and give you the steps to fix it.

Screen Sharing

Make sure that you've set up the following for screen share:

If you're only viewing a screen share, you can use the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer
  • Safari
  • Opera
  • Microsoft Edge

Mic & Speakers

If your computer doesn't have a built-in mic and speakers, we recommend using a headset (like Plantronics USB). Plus, headsets cut down on background noise and any chance of echo.

Chromebooks

Chromebooks come in a lot of configurations, and Chromebooks that do not meet the following standards are more likely to have call quality issues and slowness when attempting to multitask (using multiple tabs/apps).

  • Platform: Linux x86_64
  • Chrome Version: Latest (Menu > Help > About Google Chrome)
  • Chrome OS Version: Latest
  • Memory: 4GB
  • CPU: Intel(R) Core (TM) m3-6Y30 @ 0.90GHz

Unsupported configurations

Dialpad does not support using our services through any of the following tools:

  • Virtual Machines (VMs)
  • Virtual Desktop Interfaces (VDIs)
  • Remote Desktop Clients (RDPs)

Video Streaming

Recommended bandwidth for HD video (720p)
For 1:1 calls, the recommended bandwidth is a minimum of 1.2-1.5 mbps up / down.

For group calls, 1.2-1.5 mbps and 3 mbps down.

Routers and Ports

You'll want to make sure your router/gateway has the SIP ALG disabled and that you've opened the following ports on your firewall:

Protocol Ports Direction
TCP 80/443 Out
TCP 6800/5222/5223/7060 Out
UDP 5060/5061/7060/11000/16600 to 16998/19305 Out
UDP stun.l.google.com/19302 UDP outbound
"" "" UDP bidirectional
UDP 16384 to 32768 Out

 

You can also restrict outbound traffic to the following domains:

dialpad.com
dialpadcdn.com
highfive.com
ubervoip.net
stun.i.google.com

What are these ports used for?

80/443: WebSockets to communicate with our servers
6800/5222/5223/7060: Outbound calls
5060/5061/7060/11000/16600 to 16998/19305: Outbound calls
stun.l.google.com/19302: ICE protocol to determine public address
16384 to 32768: Only open these if your network doesn't use D-NAT

Usually, there's no need to turn on QoS on your router unless you have a large network with several thousand employees.

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