Several factors determine the accuracy of any transcription. You'll need equipment that's reliable — choose a dedicated microphone and run Dialpad using a strong connection. Don't forget about where and how you're speaking, too. Communicating in an ideal environment will dramatically improve Ai's transcriptions.
Let's take a look at what you can do to improve Dialpad Ai's ability to transcribe your calls.
Who can use this feature?
Dialpad Ai and its capabilities described below are available to all Dialpad customers on the Standard, Pro, and Enterprise plans.
It is only available for Offices in the United States and Canada. Dialpad Ai is also currently offered as part of a public beta in Australia, New Zealand, and the United Kingdom; if you're enrolled, you'll see a 'Beta' tag alongside Dialpad Ai in the Dialpad app.
Start off with a high-quality microphone. Laptops rely on tiny built-in microphones, which significantly limits the audio quality captured and attract background noise easily as they're located away from your face.
Either through a USB port or a standalone headset, use an external microphone and speak directly into it to largely reduce any background noise.
Speak loud and clear; if you're too quiet or mumble, Ai might struggle to detect the words you're saying.
You'll want to speak directly into the microphone from a distance of 1 to 3 inches for a headset microphone or of 6 to 12 inches for a non-headset external microphone.
Since our technology works best with conversational speech, take breaks when speaking for a long time or avoid monologuing completely if possible.
Conduct calls in a quiet environment, away from sources of noise as well as in an area that will not produce an echo. Find a smaller room that offers silence so that Dialpad Ai understands exactly what you're saying.
Audio can become choppy when your connection is poor. If possible, utilize a wired internet connection through an ethernet cable. Otherwise, try connecting to a 5GHz wireless network to ensure that your connection is both strong and stable.
Indicate words and phrases often used in your company or industry. By creating a company dictionary, Dialpad Ai can better recognize what you're saying in order to accurately transcribe a call that includes jargon not understood by the average person.
You can also optimize Dialpad Ai by turning on call recording.