Manage a Company Dictionary
  • 23 Feb 2024
  • 1 Minute to read
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Manage a Company Dictionary

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Article Summary

Create a company dictionary to improve the accuracy of your transcripts.

Your dictionary trains Dialpad Ai to recognize unique jargon or any words not in a standard English-language dictionary and makes sure you get the most out of our time-saving Ai features.

Let's take a look at how to manage a company dictionary in Dialpad.

Who can use this feature
Dialpad Ai and its capabilities described below are available to all Dialpad customers on the Standard, Pro, and Enterprise plans.

It is only available for Offices in the United States, Canada, Mexico, Puerto Rico, Australia,  New Zealand, the United Kingdom, and Spain.

Company Admins are able to view and edit a Company Dictionary.

Add a keyword

Company Admins can add and remove keywords to their Company Dictionary.

To add a keyword, head to your Admin Settings at Dialpad.com

  1. Select My Company
  2. Select Company Settings
  3. Navigate to Company Dictionary
  4. Select Add a keyword
  5. Enter the keyword, category & pronunciation hint
  6. Select Add Keyword

For more information on keywords, be sure to have a look at this Help Center article.

Delete a keyword

To delete a Keyword, head to your Company Dictionary.

Select Delete beside the Keyword you want to delete. 

Frequently asked questions

Can I edit keywords?

No. To update a keyword you will need to delete and add a new keyword.

Why don't I see my keyword right away?

It can take 7 - 10 days for your keyword to be implemented.

How can I find the status of my keyword submission?

Reach out to our Support Team.

Can I upload new keywords in bulk through a CSV or any other method?

No, each keyword will need to be entered one at a time.

How many words can be included in the dictionary?

As many as you want! Dialpad does not limit the number of keywords in a company dictionary.






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