Manage a Company Dictionary

Create a company dictionary to improve the accuracy of your transcripts.

Your dictionary trains Dialpad Ai to recognize unique jargon or any words not in a standard English-language dictionary and makes sure you get the most out of our time-saving Ai features.

Let's take a look at how to manage a company dictionary in Dialpad.

Add a keyword

Company Admins can add and remove keywords to their Company Dictionary.

To add a keyword, head to your Dialpad Admin Settings.

1. Select My Company
2. Navigate to Company Settings
3. Select Company Dictionary
4. Select Add a keyword
5. Enter the keyword, category & pronunciation hint
6. Select Add Keyword
   

For more information on keywords, be sure to have a look at this Help Center article.

Search a keyword

Find and search keywords in your Company Dictionary with ease.

To search for a keyword, head to your Dialpad Admin Settings. 

1. Select Company settings
2. Navigate to Company Dictionary
3. Enter the keyword on the search field
   

Delete a keyword

To delete a Keyword, head to your Company Dictionary.

Select Delete beside the Keyword you want to delete. 

Frequently asked questions

Can I edit keywords?

No. To update a keyword you will need to delete and add a new keyword.

Why don't I see my keyword right away?

It can take 7 - 10 days for your keyword to be implemented.

How can I find the status of my keyword submission?

Reach out to our Customer Care Team.

Can I upload new keywords in bulk through a CSV or any other method?

No, each keyword will need to be entered one at a time.

How many words can be included in the dictionary?

As many as you want! Dialpad does not limit the number of keywords in a company dictionary.