International Calling

Before your team can start placing international calls or sending international messages, admins will need to enable international services, as well as add credits.

Let's dive into the details.

Enable international services for office

Company and Office Admins can limit which team members have access to international services.

To enable international services for the office, head to your Dialpad Admin Settings.

1. Navigate to Billing

2. Select Credits and Usage

3. Slide the toggle beside International Calling

Disable international calling for specific users

To disable international calling for specific users, head to your Dialpad Admin Settings.

1. Navigate to Office

2. Select Users

3. Navigate to the desired user

4. Select Options

5. Select Disable international services

   Tip

   To identify users with international calling services, filter the users by:

   1. Selecting Permissions

   2. Select International calling

   

   International calling rates and credits

   If you are in an office calling any other country outside your office designation, be aware there will be an additional cost (that’s why you need to purchase calling credits).  

   You can also purchase the Global Unlimited Calling Add-on that offers coverage for up to 65 countries.

   Note

   Charges vary between plans. For example, an Ai Voice user can call anywhere in the USA (including AK and HI) without additional costs. However, users on an Ai Sales plan will be billed.

   Be sure to check out our international calling rates for more information.

   How to make an international call

   International calls can be placed from the Dialpad desktop, browser, mobile and desk phone apps.

   Let’s look at each method.

   Call internationally from the desktop and browser apps

   To dial an international call from the desktop app:

   1. Select the Call icon

      

   2. Enter +

   3. Enter the Country code

   4. Enter the number

   Call internationally from the mobile app

   To dial an international call from the mobile app:

   1. Navigate to the dialer

   2. Long press 0 to enter +

   3. Enter the Country code

   4. Enter the number you wish to call

   Call internationally from a desk phone

   To dial an international call from a desk phone:

   1. Pick up the handset

   2. Dial 011

   3. Enter the Country code

   4. Enter the number you wish to call
      

   More information

   Be sure to read our International Services FAQ page for more details.