Global Unlimited Calling Add-on
  • 13 Jun 2024
  • 3 Minutes to read
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Global Unlimited Calling Add-on

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Article summary

Say goodbye to confusing international calling credits with Dialpad’s Global Unlimited Calling Add-on. No more counting minutes, our International package creates a seamless calling experience, allowing you to call over 65 countries on a set monthly plan.

Let’s dive into the details.

Who can use this feature
The Global Unlimited Calling package is available to all Dialpad users on Ai Voice, Ai Sales and Ai Contact Center plans.

Purchase Global Unlimited calling package

To purchase a Global Unlimited calling package, head to your Admin Settings from Dialpad.com 

  1. Choose the desired office
  2. Navigate to Office Settings
  3. Select Licenses
  4. Navigate to Global Unlimited
  5. Select Purchase licenses


  6. Review the cost
    1. Licenses are added to all Ai Voice, Ai Contact Center, and Ai Sales users within the office
  7. Select Purchase

The Global Unlimited add-on provides 1500 minutes of international calling per month. 

Once you’ve reached 1500 minutes, international calls will be paid via Calling Credits.

Note

Unused minutes do not roll over to the following month. 

Country coverage

The International Calling Bundle offers coverage to the following 65 countries.

Once the 1500 minutes has been used, calls will be billed at the below rates.       

Country

Public Rate (USD$/minute)

Type

Subregion

Algeria - Landline

0.09

Landline

Northern Africa

Andorra - Landline

0.03

Landline

Southern Europe

Argentina - Landline

0.06

Landline

Southern Cone

Australia - Landline

0.03

Landline

Australia and New Zealand

Australia - Mobile

0.1

Mobile

Australia and New Zealand

Austria - Landline

0.02

Landline

Western Europe

Austria - Mobile

0.04

Mobile

Western Europe

Bangladesh - Landline

0.05

Landline

South Asia

Belgium - Landline

0.04

Landline

Western Europe

Belgium - Mobile - Mobistar

0.04

Mobile

Western Europe

Belgium - Mobile - Proximus

0.04

Mobile

Western Europe

Belgium - Mobile - Telenet

0.04

Mobile

Western Europe

Bermuda - Landline

0.05

Landline

Northern America

Brazil - Landline

0.03

Landline

South America

Brunei - Landline

0.06

Landline

Southeast Asia


0

Landline

Northern America

Chile - Landline

0.09

Landline

South America

China - Landline

0.03

Landline

Eastern Asia

China - Mobile

0.04

Mobile

Eastern Asia

Colombia - Landline

0.09

Landline

South America

Costa Rica - Landline

0.06

Landline

Central America

Czech Republic - Landline

0.05

Landline

Eastern Europe

Denmark - Landline

0.03

Landline

Northern Europe

Denmark - Mobile

0.04

Mobile

Northern Europe

Estonia - Landline

0.04

Landline

Northern Europe

Faeroe Islands - Landline

0.08

Landline

Northern Europe

France - Landline

0.03

Landline

Western Europe

France - Mobile

0.09>

Mobile

Western Europe

French Guiana - Landline

0.03

Landline

Northern South America

Germany - Landline

0.03

Landline

Western Europe

Gibraltar - Landline

0.06

Landline

Southern Europe

Greece - Landline

0.05

Landline

Southern Europe

Greece - Mobile

0.09

Mobile/p>

Southern Europe

Guadeloupe - Landline

0.06

Landline

Caribbean

Guam - Landline

0.03

Landline

Micronesia

Hong Kong - Landline

0.05

Landline

Eastern Asia

Hungary - Landline

0.05

Landline

Eastern Europe

Hungary - Mobile

0.07

Mobile

Eastern Europe

Iceland - Landline

0.05

Landline

Northern Europe

India - Landline

0.05

Landline

South Asia

Ireland - Landline

0.03

Landline

Western Europe

Ireland - Mobile

0.09

Mobile

Western Europe

Israel - Landline

0.05

Landline

Western Asia

Italy - Landline

0.03

Landline

Southern Europe

Japan - Landline

0.03

Landline

Eastern Asia

Macau - Landline

0.09

Landline

Eastern Asia

Malaysia - Landline

0.05

Landline

Southeast Asia

Malaysia - Mobile

0.05

Mobile

Southeast Asia

Martinique - Fr. Antilles - Landline

0.05

Landline

Caribbean

Mexico - Landline

0.08

Landline

Central America

Mexico - Mobile

0.09

Mobile

Central America

Mongolia - Landline

0.06

Landline

Eastern Asia

Netherlands - Landline

0.03

Landline

Western Europe

Netherlands - Mobile

0.09

Mobile

Western Europe

New Zealand - Landline

0.03

Landline

Australia and New Zealand

New Zealand - Mobile

0.09

Mobile

Australia and New Zealand

Norway - Landline

0.03

Landline

Northern Europe

Norway - Mobile

0.09

Mobile

Northern Europe

Panama - Landline

0.04

Landline

Central America

Paraguay - Landline

0.06

Landline

South America

Peru - Landline

0.03

Landline

South America

Poland - Landline

0.03

Landline

Eastern Europe

Poland - Mobile

0.09/p>

Mobile

Eastern Europe

Portugal - Landline

0.03

Landline

Southern Europe

Portugal - Mobile

0.09

Mobile

Southern Europe

Puerto Rico - Landline

0.01

Landline

Caribbean

Romania - Landline

0.03

Landline

Eastern Europe

Russia - Moscow - Landline

0.03

Landline

Eastern Europe

Russia - St. Petersburg - Landline

0.03

Landline

Eastern Europe

Singapore - Landline

0.08

Landline

Southeast Asia

Slovakia - Landline

0.03

Landline

Eastern Europe

South Korea - Landline

0.04

Landline

Eastern Asia

Spain - Landline

0.03

Landline

Southern Europe

Spain - Mobile

0.09

Mobile

Southern Europe

Sweden - Landline

0.03

Landline

Northern Europe

Sweden - Mobile

0.09

Mobile

Northern Europe

Switzerland - Landline

0.03

Landline

Western Europe

Taiwan - Landline

0.03

Landline

Eastern Asia

Thailand - Landline


Landline

Southeast Asia

Trinidad & Tobago - Landline

0.08

Landline

Caribbean

Turkey - Landline

0.06

Landline

Western Asia

Turkey - North Cyprus - Landline

0.07

Landline

Western Asia

United Kingdom - Landline

0.03

Landline

Northern Europe

United Kingdom - Mobile - H3G

0.09

Mobile

Northern Europe

United Kingdom - Mobile - O2

0.09

Mobile

Northern Europe

United Kingdom - Mobile - Orange

0.09

Mobile

Northern Europe

United Kingdom - Mobile - T-Mobile

0.09

Mobile

Northern Europe

United Kingdom - Mobile - Vodafone

0.09

Mobile

Northern Europe

United States - Landline

0

Landline

Northern America

United States Continental - Landline

0

Landline

Northern America

Uruguay - Landline

0.09

Landline

South America

US Virgin Islands - Landline

0.03

Landline

Caribbean

Venezuela - Landline

0.05

Landline

South America


Frequently asked questions

Can I purchase the International Calling Bundle just for some users?

No. The international Calling Bundle is based on an office and/or company level. This means that once purchased, it applies to all users within the office and/or company.

What happens after fair usage is reached?

Once fair usage (1500 minutes) has been reached, we will bill per minute via calling credits.

Make sure to enable automatic recharge so that you don’t run out of credits (if your credit balance is zero, Dialpad will not complete the call).

Is this available for all account and license types?

Yes, this is available for all Dialpad users. 

Will this affect inbound or outbound Calls, what about Messaging?

The International Calling Bundle applies to outbound calls only. 

Why can’t I make an international call?

Before you can place an international call, you’ll need to enable international calling.

Can I call mobile phones and landlines?

That depends on the country. Please review the country coverage table listed above.



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