Global Unlimited Calling Add-on
- 30 Oct 2023
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Global Unlimited Calling Add-on
- Updated on 30 Oct 2023
- 3 Minutes to read
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Article Summary
Dialpad offers a Global Unlimited Calling Add-on that eliminates the confusion of international calling credits. With this package, users can call over 65 countries on a monthly plan without counting minutes. To purchase the add-on, users need to go to their Admin Settings on Dialpad.com and select the desired office, then navigate to Office Settings and choose Licenses. From there, they can select Global Unlimited and purchase licenses. The add-on provides 1500 minutes of international calling per month, after which calls will be billed at specific rates. The International Calling Bundle applies to outbound calls only, and its availability is not limited to specific account or license types. Users need to review the country coverage table to determine if mobile phones and landlines can be called in a particular country.
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Say goodbye to confusing international calling credits with Dialpad’s Global Unlimited Calling Add-on. No more counting minutes, our International package creates a seamless calling experience, allowing you to call over 65 countries on a set monthly plan.
Let’s dive into the details.
Who can use this feature
The Global Unlimited Calling package is available to all Dialpad users on Ai Voice, Ai Sales and Ai Contact Center plans.
Purchase Global Unlimited calling package
To purchase a Global Unlimited calling package, head to your Admin Settings from Dialpad.com
- Choose the desired office
- Navigate to Office Settings
- Select Licenses
- Navigate to Global Unlimited
- Select Purchase licenses
- Review the cost
- Licenses are added to all Ai Voice, Ai Contact Center, and Ai Sales users within the office
- Select Purchase
The Global Unlimited add-on provides 1500 minutes of international calling per month.
Once you’ve reached 1500 minutes, international calls will be paid via Calling Credits.
Note
Unused minutes do not roll over to the following month.
Country coverage
The International Calling Bundle offers coverage to the following 65 countries.
Once the 1500 minutes has been used, calls will be billed at the below rates.
Frequently asked questions
Can I purchase the International Calling Bundle just for some users?
No. The international Calling Bundle is based on an office and/or company level. This means that once purchased, it applies to all users within the office and/or company.
What happens after fair usage is reached?
Once fair usage (1500 minutes) has been reached, we will bill per min via calling credits.
Make sure to enable automatic recharge so that you don’t run out of credits.
Is this available for all account and license types?
Yes, this is available for STD, PRO and ENTERPRISE Customers
Will this affect inbound or outbound Calls, what about Messaging?
The International Calling Bundle applies to outbound calls only.
Why can’t I make an international call?
Before you can place an international call, you’ll need to enable international calling.
Can I call mobile phones and landlines?
That depends on the country. Please review the country coverage table listed above.
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