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Ai Tips and Tricks
5 Articles
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Contents
Ai Tips and Tricks
5 Articles
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Improve the Accuracy of Ai Transcription
Dialpad Ai transcribes calls in real-time and s everal factors determine the accuracy of your transcription. If you're experiencing trouble with the accuracy of transcriptions, consider making some changes that will assist Dialpad's models to cle...
Updated on : 25 Jun 2024
Company Dictionary Tips
Dialpad Ai learns from every conversation, allowing you to customize your experience and increase transcription accuracy. Set a Company Dictionary to ensure that the common (and not-so-common) words spoken every day are captured and t...
Updated on : 25 Jun 2024
Real-Time Assist Cards & Custom Moments Best Practices
Real-Time Assist Cards and Custom Moments help tremendously with onboarding new Agents and reps for customer support, sales, and contact center teams — they're like cheat sheets, but better! For Contact Center Ai to be effective at ...
Updated on : 22 Aug 2023
Ai Scorecard FAQs
Ai Scorecards is one of Dialpad's many Ai features. It's an amazing way to monitor your team's performance and ensures all of your contact center calls are graded with objectively. Let's go over some commonly asked questions about Ai Scorecards. ...
Updated on : 18 Apr 2024
Ai Playbooks Best Practices
Crafting the right goals and topics for your Ai Playbooks ensures effective evaluation and accurate analytics. Let's go over some tips and tricks on how to create effective topics. Name-goal relationship The topic name and goal must be related....
Updated on : 24 Jun 2024