Ai Tips and Tricks

Dialpad Ai transcribes calls in real-time and s everal factors determine the accuracy of your transcription. If you're experiencing trouble with the accuracy of transcriptions, consider making some changes that will assist Dialpad's models to cle...

Dialpad Ai learns from every conversation, allowing you to customize your experience and increase transcription accuracy.  Set a Company Dictionary to ensure that the common (and not-so-common) words spoken every day are captured and t...

Real-Time Assist Cards and Custom Moments help tremendously with onboarding new agents and reps for customer support, sales, and Contact Center teams — they're like cheat sheets, but better!  For Contact Center Ai to be effective at detecti...

Ai Scorecards is one of Dialpad's many Ai features. It's an amazing way to monitor your team's performance and ensures all of your contact center calls are graded with objectively. Let's go over some commonly asked questions about Ai Scorecards. ...

Crafting the right goals and topics for your Ai Playbooks ensures effective evaluation and accurate analytics. Let's go over some tips and tricks on how to create effective topics. Name-goal relationship The topic name and goal must be related....