Company Dictionary Tips
    • 30 May 2023
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    Company Dictionary Tips

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    Article summary

    The Company Dictionary is an important tool for improving transcription accuracy. It allows users to add unique workplace abbreviations, competitors, product names, customer names and technical jargon to ensure that the common words spoken every day are captured accurately. Pronunciation hints can also be added to help the system correctly identify keywords. However, it is important not to add common acronyms, industries, email addresses or URLs as these will not improve transcript quality.

    Dialpad Ai learns from every conversation, allowing you to customize your experience and increase transcription accuracy. 

    Set a Company Dictionary to ensure that the common (and not-so-common) words spoken every day are captured and transcribed accurately across your entire team. Keeping your Company Dictionary accurate allows our Ai to capture the entire conversation as it happened, and maximize your key moment usage. 

    Let's take a look some tips and tricks to make sure you get the most out of your Company Dictionary.

    Who Can Use This Feature

    Dialpad Ai is available to Dialpad customers on the Standard, Pro, and Enterprise plans.

    Ai is only available for Offices in the United States, Canada, Mexico, Puerto Rico, the United Kingdom, Australia, New Zealand, and Spain. 

    Why It Matters

    Transcription accuracy can be affected by a number of factors including: 

    •  Different kinds of noise 
    •  Crosstalk 
    •  Accents 
    •  Important words 
    •  How transcripts are normalized 

    A Company Dictionary looks to solve for capturing those important words — the ones special to your business, packed with meaning, and arguably the most critical to be transcribed accurately.

    What to Add

    There's no limit to the number of keywords you can have in your Company Dictionary so don't be shy! 

    Add words like:

    • Unique workplace abbreviations: SaaS, RFP, RFO, PRD, CSAT, CX 
    • Competitors: Nike, Adidas, PayPal 
    • Product names: Dialpad, Dialpad Meetings 
    • Customer names: Motorola, Uber, DOMO 
    • Technical jargon: WebRTC, Opus, Telephony, Codecs 

    Pronunciation hints are another great way to train our system to correctly identify keywords. For example, if you were referring to "Dialpad", a pronunciation hint would be "rhymes with Smile Pad"

    What Not to Add

    When creating keywords, it's important to note that only English words are permitted. 

    Common words and slang won't help your transcript quality and we recommend not using the following keywords:

    • Common acronyms: LLC, Inc., 
    • Industries: Real Estate, Consulting, Recruiting, Tech 
    • Email addresses 
    • URLs
    • Common English names: Jane, Smith, Johnson 
    • Common workplace actions: Email, ping, sync, collaborate 

    More information

    For more information on managing your Company dictionary, be sure to read this Help Center article. 

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