You can customize these separately for an individual Call Center, Department, or User.
- Chinese (China)
- English (Australia)
- English (United Kingdom)
- French (Canada)
- French (France)
- Spanish (Latin America)
- Spanish (Spain)
- Portuguese (Brazil)
As a user, navigate to Your Settings > Call Handling & Voicemail > IVR and Voicemail Language drop-down menu.
If no language is set it will default to the language set for the Office.
As an admin, navigate to the shared line you would like to enable the IVR for > Business Hours & Call Routing > Edit Details > IVR Menu Language.
If no language is set, it will default to the language set for the Office.