IVR and Voicemail Language

 

You can customize these separately for an individual Call Center, Department, or User.

Language availability:

  • Chinese (China)
  • Dutch
  • English (Australia)
  • English (United Kingdom)
  • French (Canada)
  • French (France)
  • German
  • Japanese
  • Spanish (Latin America)
  • Spanish (Spain)
  • Portuguese (Brazil)

Individual Users

As a user, navigate to Your Settings > Call Handling & Voicemail > IVR and Voicemail Language drop-down menu.

iver_and_voicemail_language.png

If no language is set it will default to the language set for the Office.

Shared Lines 

As an admin, navigate to the shared line you would like to enable the IVR for > Business Hours & Call Routing > Edit Details > IVR Menu Language.

call_center_info.png

If no language is set, it will default to the language set for the Office.

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