Call Blocking & Spam Prevention

  • Updated

Dialpad uses both an automatic spam blocking system, which applies to any call or fax entering the platform, and user-level settings that provide more granular control over how calls and faxes to your Dialpad number are handled.

Let's take a look at call blocking and spam prevention in Dialpad.

Automatic Spam Blocking

Dialpad relies on the spam score tied to inbound calls to determine whether or not to allow them to reach an individual user. Inbound calls with a spam score of 100 (the highest possible) are automatically blocked from reaching users in Dialpad.

Reliable third-party sources feed information back to Dialpad on each inbound call, declaring the spam score.

Custom Spam Blocking

Users can also set individual parameters regarding spam calls to their Dialpad account.  

To configure your Spam settings, head to

  1. Select Your Settings
  2. Select Call Handling & Voicemail
  3. Navigate to Call Blocking & Spam Prevention

Here, you can prevent certain types of callers from ringing you directly, and choose what happens when they do. Spam_Personal_Settings.png

Choose whether or not to prevent calls from anonymous callers, callers already not in your Contacts list, and callers with a high spam score.

If you opt-in to prevent any of these calls, you'll see these options for call handling:

  • Send to voicemail and directly to spam folder — no notification
    • Calls will not ring your devices; missed calls and voicemails will be sent to the spam folder in your inbox automatically
  • Send to voicemail, but show me a real-time transcription
    • Calls will not ring your devices; if the caller leaves a voicemail, you'll see the transcript of the message to decide if the caller is important or not
  • Play caller's name when I pick up
    • Callers will be asked to state their name in order to be connected
    • Callers hear an IVR that says 'Hello, please state your name after the tone and Dialpad will try to connect your call' before ringing your devices
    • Upon picking up, you'll hear 'Hello, [name] is trying to reach you via Dialpad; press 1 to accept this call'
    • Does not apply to callers already in your address book)

Any changes will immediately take effect in the Dialpad app.

View Spam Interactions

To view interactions flagged as spam, head to your Dialpad app.

  1. Navigate to Inbox
  2. Select Spam 

Here, you'll see a list of calls and faxes marked as spam.spam_inbox.png

If the caller left a voicemail, you can listen to it or read the transcript.

Un-mark as Spam 

If an interaction appears as spam but isn't, Dialpad makes it easy to un-mark the interaction to ensure it is not flagged again. 

To un-mark an interaction as spam:

  1. Head to your Dialpad Inbox
  2. Select Spam
  3. Select the drop-down menu beside the desired contact or number
  4. Select Not Spam 
  1. not_spam.png

Manage Blocked Contacts & Numbers

To manage blocked contacts and numbers, head to your Contacts

  1. Select Blocked
  2. Select the name of the blocked contact/number
  3. Select Unblock from the banner at the top of the conversation thread, or select Unblock from the contact profile on the sidebar. 




Visit this Help Center article to learn more about blocking a number.