Group Messaging

Group messaging in Dialpad allows you to chat with multiple people in the same conversation.

If everyone in the group chat is a Dialpad user, you're able to add up to 24 other people. Otherwise, Dialpad limits the group chat's size to you and 9 other people.

You can start a group chat in two ways. Create a new message from the Dialpad app and add multiple contacts or numbers, or do so from an existing one-on-one conversation with a contact.

Start a Group Chat

Send Message

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From the Dialpad app, select the Message icon in the top-left corner.

Enter the names or numbers of the people you'd like to start a group chat with.

Type the first group message and send it, then Dialpad automatically creates the group chat.

Contact Profile

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From the Dialpad app, navigate to a conversation thread and select the Add More People ('+') icon.

Enter the names or numbers of the people you'd like to start a group chat with in addition to the person you're already messaging. You can also choose from a selection of frequent contacts that appear in the pop-up.

Type the first group message and send it, then Dialpad automatically creates the group chat.

Name a Group

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From the Dialpad app, navigate to a group chat and select the list of names.

Enter a custom name for this group, then select Save.

View Group Members

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From the Dialpad app, navigate to a group chat and select the Group Members icon located on the right side.

Select View Profile in the drop-down available next to a group member's name and number.

Dialpad will open a profile for this group member if they're a team member within your company or a personal G Suite / Office 365 contact.

Enable or Disable Group Message Notifications

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From the Dialpad app, navigate to a group chat and select the Group Notifications icon located on the right side.

Select Enable Notifications if you'd like to receive alerts for messages in this group chat, or opt-out to avoid its notifications.

Add or Remove Group Members

Add Group Member

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From the Dialpad app, navigate to a group chat and the Add More People ('+') icon.

Enter the names or numbers of the people you'd like to add. You can also choose from a selection of frequent contacts that appear in the pop-up.

If you select the Group Members iconAdd Members instead, you're still able to add additional members to this group.

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Remove Group Member

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From the Dialpad app, navigate to a group chat and select the Group Members icon.

Select Remove From Group in the drop-down available next to a group member's name and number.

You're only able to remove group members if there are 4 people or more in the group chat, and they must be Dialpad users. Further, the creator of a group chat cannot be removed. Dialpad does this to simplify messaging threads. For example, removing a user from a group might duplicate the membership of a currently existing group. That would result in two groups with the same members but different conversation threads.

 

Frequently Asked Questions (FAQs)

Can I use a Shared Line (Main Line, Department, or Call Center) to send a group message?

No, group messaging only supports your direct Dialpad number.

Can I send a group message to an international number?

No, you cannot send a group message to an international number.

Why can't I add/remove this person from my group chat?

There are two scenarios where you would be limited to adding or removing users from a group chat:

  1. If you create a group chat with users from your company and then add a user outside of your organization. In those cases, you won't be able to edit the group members.
  2. If another group chat exists not including the person you want to add or remove, you won't be able to edit the group (since that would duplicate an already existing group).

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