Group messaging in Dialpad allows you to chat with multiple people in the same conversation.
If everyone in the group chat is a Dialpad user, you're able to add up to 24 other people. Otherwise, Dialpad limits the group chat's size to you and 9 other people.
You can start a group chat in two ways. Create a new message from the Dialpad app and add multiple contacts or numbers, or do so from an existing one-on-one conversation with a contact.
Start a Group Chat
Send Message
From the Dialpad app, select the Message icon in the top-left corner.
Enter the names or numbers of the people you'd like to start a group chat with.
Type the first group message and send it, then Dialpad automatically creates the group chat.
Contact Profile
From the Dialpad app, navigate to a conversation thread and select the Add More People ('+') icon.
Enter the names or numbers of the people you'd like to start a group chat with in addition to the person you're already messaging. You can also choose from a selection of frequent contacts that appear in the pop-up.
Type the first group message and send it, then Dialpad automatically creates the group chat.
Name a Group
From the Dialpad app, navigate to a group chat and select the list of names.
Enter a custom name for this group, then select Save.
View Group Members
From the Dialpad app, navigate to a group chat and select the Group Members icon located on the right side.
Select View Profile in the drop-down available next to a group member's name and number.
Dialpad will open a profile for this group member if they're a team member within your company or a personal G Suite / Office 365 contact.
Enable or Disable Group Message Notifications
From the Dialpad app, navigate to a group chat and select the Group Notifications icon located on the right side.
Select Enable Notifications if you'd like to receive alerts for messages in this group chat, or opt-out to avoid its notifications.
Add or Remove Group Members
Add Group Member
From the Dialpad app, navigate to a group chat and the Add More People ('+') icon.
Enter the names or numbers of the people you'd like to add. You can also choose from a selection of frequent contacts that appear in the pop-up.
If you select the Group Members icon > Add Members instead, you're still able to add additional members to this group.
Remove Group Member
From the Dialpad app, navigate to a group chat and select the Group Members icon.
Select Remove From Group in the drop-down available next to a group member's name and number.
You're only able to remove group members if there are 4 people or more in the group chat, and they must be Dialpad users. Further, the creator of a group chat cannot be removed. Dialpad does this to simplify messaging threads. For example, removing a user from a group might duplicate the membership of a currently existing group. That would result in two groups with the same members but different conversation threads.
Frequently Asked Questions (FAQs)
Can I use a Shared Line (Main Line, Department, or Call Center) to send a group message?
No, group messaging only supports your direct Dialpad number.
Can I send a group message to an international number?
No, you cannot send a group message to an international number.
Why can't I add/remove this person from my group chat?
There are two scenarios where you would be limited to adding or removing users from a group chat:
- If you create a group chat with users from your company and then add a user outside of your organization. In those cases, you won't be able to edit the group members.
- If another group chat exists not including the person you want to add or remove, you won't be able to edit the group (since that would duplicate an already existing group).
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