For productivity, notifications are your best friend – and also your worst enemy. No matter how frequently you want to receive notifications, you should manage them rather than having them manage your day.
Let's look at a few common questions regarding notifications.
How do notifications work?
Nobody wants to spend their entire day clearing messages—that's why we try to keep it simple when it comes to notifications. Whichever client you're using to send/receive notifications (desktop app / mobile app) is considered your "active client".
Once that active client is set, you'll only receive notifications to that client. And if you switch clients (so from your desktop app to your mobile app) or you don't interact with any client in 5 minutes, the "active client" status is cleared.
The only time you'll receive notifications to more than one client is when you haven't set an active client (limitations apply per your device settings).
How do I clear message notifications?
Sometimes your app may display notifications even if you've already checked them. To clear these out, click on the Mark All as Read icon in your Recent list for recent messages and Inbox for all other calls/messages.
Why am I not receiving notifications to my app?
Not receiving push notifications? Check the number the messages are being sent to. If they are being sent to a shared line (Main Line, Department, or Call Center) you will not receive a pop-up or push notification depending on the app you are using.
If you are using the Desktop app, then we won’t send a push notification for messages on shared lines (Main Line, Departments, or Call Center) but we will update the badge count next to your assigned lines.
If you’re using iOS or Android apps then we will send a push notification for messages on shared lines, in addition to updating your badge count.