Check Your Inbox
    • 18 Mar 2024
    • 2 Minutes to read
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    Check Your Inbox

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    Article summary

    Dialpad's inbox organizes calls and messages, making it easy to find notifications, voicemails, and more. The Unread section displays all notifications, including calls, voicemails, messages, and faxes. The All section shows all interactions, allowing users to call contacts directly. The Calls section lists inbound and outbound calls with options to mark as unread, star for reference, view details, or delete. Missed calls are shown in the Missed section with options to star or delete. Meetings history can be viewed in the Meetings section with options to share or access details. Recent voicemails are displayed in the Voicemails tab with options to play or read transcriptions. Recorded calls can be accessed in the Recordings section with options to mark as unread, download, delete, or share. Messages can be viewed in the Messages section with an option to call the sender. Faxes can be viewed and downloaded in the Faxes section. Starred messages and calls are listed in the Starred section for easy reference. Spam calls and messages are shown in the Spam section with options to unmark, report, or delete. The Unlogged section is for Salesforce users to connect unlogged calls to the correct contact for proper logging.

    Dialpad organizes calls and messages in your inbox, making it easy to find notifications, voicemails, and more without needing to jump around the app.

    Let's take a closer look at what each section of your Dialpad inbox contains. 

    Unread

    In the Unread section of your inbox, you can see a full list of all notifications — ranging from calls and voicemails, to messages and faxes.

    All

    The All section of your inbox displays a view of all interactions. 

    Hover over the interaction to access the options menu, or select the purple phone icon to call a contact. 

    Calls

    View all your calls in the Calls section of your inbox. Here, you'll find inbound and outbound calls, whether they were answered or missed.

    If Ai was enabled for the call, you can also access your Ai Recap by selecting View Ai Recap.

    Hover over a call to access the options menu. Here, you can mark a call as unread, star it for easy reference, view the call details, or delete the call record from your inbox. 

    Missed

    View a list of missed calls in the Missed section of your Inbox. You'll also be able to see if the caller also left a voicemail.

    Hover over the call to access the options menu where you can star the call for easy reference, or delete it from your inbox.

    Meetings

    View your recent Dialpad Meetings history in the Meetings section of your inbox.

    Hover over the call to view or request the Ai Recap (only available if Dialpad Ai was enabled during the meeting), or select the options menu to share or access the meeting details.

    Voicemails

    See your recent voicemails, from the Voicemails tab of your inbox. 

    Select the play button to hear the voicemail, or read a transcription of the message.

    Hover over the voicemail to access the Options menu where you can mark the message as unread, download, share, or forward the voicemail, star it for easy reference, delete it from your inbox, or delete the Ai data.

    Recordings

    Access your recorded calls from the Recordings section of your inbox.

    Select the play button to hear the recording, or hover over the call to access the Options menu. 

    From the options menu you can mark the call as unread, download, delete, or share the call. 

    Messages

    View read and unread messages from the Messages section of your inbox. 

    Select the message to open the conversation, or select the purple phone icon to call the sender. 

    Faxes

    View and download your faxes from the Faxes section of your inbox. 

    Starred

    The Starred section of your inbox shows you a list of your important starred messages and calls.

    Hover over the message to access the Options menu where you can share, delete or un-star a message. 

    Spam

    The Spam section of your inbox displays calls and messages that have been identified as spam. 

    Hover over the interaction to un-mark it as spam, report it or delete it. 

    Learn more about Spam and Call Blocking in this Help Center article.

    Note

    Contact blocking and spam parameters apply to all communications: voice, fax, and SMS.

    Unlogged

    The Unlogged section of your inbox is for our Salesforce users. Here, you'll find calls that didn’t log properly, allowing you to connect them to the correct contact so that you can log the right record. 



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