Enable Dialpad Ai for Offices & Shared Lines
    • 08 Nov 2023
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    Enable Dialpad Ai for Offices & Shared Lines

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    Article summary

    The content discusses the features and steps to enable AI (Artificial Intelligence) in offices and shared lines using Dialpad. With built-in speech recognition and natural language processing, Dialpad AI provides insights and automates workflows for employee and customer experiences. To enable AI at the company level, administrators need to access the Admin Settings on Dialpad.com and toggle the Dialpad AI button in Company Settings. Similarly, to enable AI at the office level, administrators should select Office Settings, navigate to Office Wide Settings, and check the Dialpad AI checkbox. For shared lines, administrators can enable AI by accessing the desired department or contact center settings and selecting Dialpad AI. The options for shared lines include turning on AI for the department, allowing individual users to start or stop AI during calls, and displaying live transcripts at the beginning of each call.

    With built-in speech recognition and natural language processing, Dialpad Ai
    delivers insights and automates workflows across employee and customer experiences. 

    Enable Ai across your company, office, or shared lines, to give your team access to fantastic time-saving features such as live transcription, action items, key moments, and searchable call summaries.

    Let's take a closer look at how to turn on Ai for offices and shared lines.

    Who can use this feature

    Dialpad Ai is available to all users on Standard, Pro, and Enterprise plans with offices in the United States, Canada, Mexico, Puerto Rico, Australia, New Zealand, the United Kingdom and Spain.

    Only company admins can enable Ai permissions within offices. Once a company admin allows this, office admins will be allowed to make Ai assignments to their office users, contact centers, and groups.

    Enable Dialpad Ai for company

    Ai must be enabled at the company and office level before you can configure Ai preferences for individual users, main line, departments, contact centers, and coaching groups.

    To turn on Dialpad Ai for your company, head to your Admin Settings at Dialpad.com (that's the gear icon on the left)

    1. Select Company Settings
    2. Toggle the button beside Dialpad Ai 

    Note:
    Once enabled on the company level, each office can turn Ai on or off. 

    Enable Dialpad Ai for office

    To enable Diapad Ai for your office, head to your Admin Settings at Dialpad.com (that's the gear icon on the left)

    1. Select Office Settings on the sidebar
    2. Navigate to Office-Wide Settings
    3. Select the Dialpad Ai checkbox 
    4. Select the I accept the Dialpad Terms of Service checkbox
    5. Select I agree

    Tip
    Turning on Ai for an office does not enable Ai automatically for your team. Team members will then see the option to enable Ai for their own calls.

    Enable Ai for a shared line

    To enable Dialpad Ai for your shared line, head to your Admin Settings at Dialpad.com 

    1. Navigate to a Department or Contact Center
    2. Select the desired department 
    3. Select Dialpad Ai 


    You'll see 3 options:

    • Turn on Ai for this department
      • Ai is turned on for all calls to or from this shared line
    • Allow individual users to start & stop Ai during calls
      • Ai can be turned off and then turned back on by the user even if Ai is turned on by default
    • Show transcript when a call starts
      • Ai displays the live transcript at the start of every call
    Note:
    Keep in mind that Dialpad Ai must be enabled at the office level before you can enable it for individual departments or contact centers. 

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