- 07 Sep 2023
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Dialpad + Bullhorn — Early Adopter Program
- Updated on 07 Sep 2023
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The Dialpad Bullhorn integration allows for seamless management of Bullhorn candidates and leads within Dialpad. Inbound calls trigger Bullhorn to display complete contact details, providing recruiters with a comprehensive view of the caller. Important call details are visible in Bullhorn activities, ensuring that teams never miss a crucial interaction. The integration also allows for automatic syncing of data across all devices. To enable the Bullhorn integration, it must be enabled for the company and configured with the desired settings. Bullhorn contacts can be matched using Dialpad contact information, and new Bullhorn records can be created within Dialpad. Tasks can be created to track specific actions, and live call notes can be added for accurate information. Dialpad data, such as call summaries and notes, can be viewed within Bullhorn CRM.
The Dialpad-Bullhorn integration streamlines HR and sales tasks by allowing seamless management of Bullhorn candidates and leads within Dialpad. Inbound calls trigger Bullhorn to display complete contact details, providing recruiters with a comprehensive view of the caller, and allowing them to enhance candidate and customer experiences.
Important call details, such as inbound/outbound status, caller name, call notes, transcript links, and more, are visible in Bullhorn activities. This ensures that your teams never miss a crucial interaction. The icing on the cake? Your Dialpad and Bullhorn data sync automatically across all devices.
Let's dive into the details.
The Bullhorn integration is available to users on Pro and Enterprise plans.
Your company must also already be using Bullhorn CRM.
Complete this signup form if you’d like to join our Early Adopter Program.
Enable Bullhorn
First things first, the Bullhorn integration must be enabled for your company.
Head to your Company Settings from Dialpad.com
- Navigate to Integrations
- Navigate to Bullhorn
- Select Options
- Select Manage Settings
- Select Enable this feature
- Select Save
Configure Bullhorn
Once the Bullhorn integration is enabled, it's time to configure your settings.
These settings can be enabled for the entire company, or per office.
Company-wide settings
To set company-wide settings, head to your Admin Settings from Dialpad.com
- Select My Company
- Select Integrations
- Navigate to Bullhorn
- Select Options
- Select Call Logging
- Check the box beside Log calls as activities
- Navigate to Settings
- Select the Server Cluster number
- Select Save
In order to configure the Bullhorn integration, a Server Cluster Name must be set. If you are unsure of your Server Cluster Number, please reach out to the Bullhorn Customer Support team.
If you’d like to use a new browser tab for incoming calls (screen pop), check the Use to launch a new browser tab for incoming calls checkbox on the Company Integrations page.
Office-specific settings
To set Bullhorn settings specific to an individual office, head to your Admin Settings from Dialpad.com
- Select the desired office
- Select Integrations
- Navigate to Bullhorn
- Select Options
- Select Manage Settings
- Select Customize for this office
- Navigate to Call Logging
- Select the desired preference
- Navigate to Settings
- Select the Server Cluster number
- If you are unsure of your Server Cluster Number, please reach out to the Bullhorn Customer Support team.
- Select the Server Cluster number
- Select Save
First-time Bullhorn connection
Once Bullhorn has been enabled, Agents need to connect to their accounts.
From any Contact Profile:
- Select the Contact Menu
- Navigate to the Bullhorn Widget
- Select Connect Bullhorn
- Log in to Bullhorn via the pop-up authenticator
- Select Accept
That's it! Your Bullhorn account is now connected and ready to use.
Bullhorn contact matching
Bullhorn contacts are matched using the Dialpad contact’s primary email, name, and primary phone number.
When matched, you’ll see the contact details in the Bullhorn widget on the right-hand sidebar of the Dialpad app. You’ll also see the 5 most recent open tasks, and 5 most recent calls.
Contacts can be matched at any time, whether you're on an active call or not.
To connect a contact during an active call, open the Bullhorn widget during the call.
- Enter the name into the search bar
- If the name, email, or phone number matches a Bullhorn record, each record will appear as a potential match
- Choose the desired contact
- Select Connect
To connect a Bullhorn record to a Dialpad contact at any time, simply open the Bullhorn widget on the right-hand sidebar, enter their name into the search bar, and follow the prompts.
Create new Bullhorn record
Three different Bullhorn entity types can be created within Dialpad:
- Candidate
- Contact
- Lead
New records can be created at any time, including during an active call.
To create a new Bullhorn record:
- Open the Bullhorn widget on the right-hand sidebar
- Select Create new
- Choose the record type
- Enter the record details
- All fields are mandatory
- If you want to change record type, click 'Change' and choose the record type from the drop down
Create a Bullhorn task
Use Bullhorn tasks to remind yourself (or someone else!) of anything you don't want to forget, such as creating reminders to follow up with a lead or a contact. Tasks can be created at any time (even during an active call) and allow you to track these specific actions and ensure you never miss out on an opportunity.
To create a Bullhorn task:
- Open the Bullhorn widget
- Select the 3 dot options menu in the widget header
- Select Create task
- Enter the task details, priority, and due date
- Select Save
The task will now display in the Open Tasks section of the Bullhorn widget.
Up to 5 open tasks will display in the widget. If you have additional tasks associated with the contact/record, click View all to open Bullhorn and review all tasks.
Live call notes
Capture important details and save time by adding notes during live calls, ensuring accurate information and facilitating effective communication within your team. For easy post-call usage, find your Notes in the Bullhorn widget.
To take a note during a live call:
- Click the contact/caller's name to open the right-hand app sidebar
- Open the Bullhorn widget
- Enter the note details bullhorn
- Select Save
Notes are autosaved after 30 minutes, and can be finished during the call, or after it ends.
Dialpad D=data in Bullhorn CRM
Easily view your notes, tasks, and call summary within Bullhorn.
Select the Record's details within Bullhorn and on the overview page you'll see any outstanding tasks.
In the Notes tab, you'll find the Dialpad Call Summary, the call recording link, and any notes taken in Dialpad.
The following Dialpad metadata is available for both individual calls, and Contact Center calls.
- Call Date and Time: The date and time the call was made
- Call Direction: Incoming call / Outgoing call
- Call Duration: The duration of the call in seconds
- From: The caller (customer who has called the Dialpad contact center)
- To: Agent who has answered the customer call
- Caller Number: Caller's (customer) number
- Callee Number: Call center Agent's phone number
- Recording URL: Call recording URL
- Call Summary: Link to the conversation between agent and customer
For Contact Center calls, you'll also see the following details:
- Contact Center Number: The Contact Center telephone number the caller (outside customer) dialed
- Contact Center Name: Name of the Contact Center
- Call Disposition: Disposition added by the Agent
- Disposition Notes: Disposition notes added by the Agent
For Department calls, you'll also see the following details:
- Department Number: The Department telephone number that the caller (outside customer) dialed
- Department Name: Name of the Dialpad Department
For Coaching Team calls, you'll also see the following details:
- Coaching Teams Name: Name of the coaching team
- Call Disposition: Disposition added by the agent
- Disposition Notes: Disposition notes added by the agent
Frequently Asked Questions
Are shared line voicemails logged?
No, voicemails (for inbound missed calls) left for a shared line (Contact Center, Department) are not logged.
Are SMSs logged?
Not currently, but this feature is coming soon.
How can I sign up for this Early Adopter Program?
Fill out this signup form if you’d like to join our Early Adopter Program.
Where can I give feedback?
We want to hear all about your experiences, the good and the bad! Please send feedback to [email protected].
What if I don't know my Server Cluster Number?
If you don't know your Server Cluster Number, please reach out to the Bullhorn Customer Support Team.