We're always rolling out product updates with new features and capabilities to ensure you get the most out of Dialpad.
Dialpad's desktop app and web portal are designed to live at the center of your business communications — be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on April 16th, 2023.
You'll also discover some bug fixes to improve reliability.
Coaching Teams dispositions | Limit the number of dispositions your Coaching Team Trainees can use by applying the 'Only allow agent to select one disposition code' setting.
New Call Purpose Categories | We've added 8 more Call Purpose Categories to help you identify the topic of your Agent's live calls.
New icons and updated sidebar | We've updated the left-hand sidebar of your app! You'll see that the 'Call Centers' section of the sidebar is now 'Contact Center' — no functionality has changed, only the wording. You'll also notice little things like the group chat, Dialbot and channel icons have been updated.
Critical Bug Fixes
Mark as Spam Banner Bug | Users reported that they were not seeing the 'Mark as spam' banner for first-time callers that displayed a known Caller ID. This has been fixed.
Holiday Routing Rules | A few Users noted that their holiday routing rules were not working properly. This has been fixed.
Room phone calling for Lite Users | Some of our Dialpad Lite customers noted they were unable to call internal room lines. This has been fixed.
We've also fixed some minor bugs, improving your overall experience with Dialpad Meetings.