Setting your Dialpad profile to Do Not Disturb mode prevents all call and message notifications from coming through, and this includes any calls to Shared Lines you're assigned to.
You can also set Do Not Disturb mode specifically as an Operator (in a Department) or an Agent (in a Call Center). We'll cover that in this Help Center article, too.
Let's take a closer look at how to enable or disable Do Not Disturb mode in Dialpad's desktop app. If you're looking to do so on a mobile device, visit our Help Center articles on iOS and Android.
Enable Do Not Disturb Mode
Individual User
From the Dialpad app, navigate to your profile photo in the top-right corner and click on the image. Once clicked, you'll see a drop-down menu. At the top of the menu, you can toggle Do Not Disturb on.
Do Not Disturb defaults to remaining activated indefinitely, but select Set a Timer for it to turn off after a specific amount of time passes — 15 minutes, 1 hour, 2 hours, or 12 hours.
If you're an Operator in a Department or an Agent in a Call Center, you'll automatically be set to Do Not Disturb for those Shared Lines as well.
Operator / Agent (Shared Line)
From the Dialpad app, navigate to the Shared Line and toggle Do Not Disturb on.
It will make you unavailable to receive calls on this Shared Line as an Operator or Agent. If you're an Agent, this also changes you from Available to Off Duty for the Call Center.
Keep in mind that you only turned on Do Not Disturb mode for the Shared Line, so you'll still be able to receive calls directly to your personal number in Dialpad.
Disable Do Not Disturb Mode
Individual User
From the Dialpad app, navigate to your profile photo in the top-right corner and click on the image. Once clicked, you'll see a drop-down menu. At the top of the menu, you can toggle Do Not Disturb on.
You can also disable Do Not Disturb mode by selecting Disable Do Not Disturb in the red-colored banner. Either method will disable Do Not Disturb immediately even if a timer was set.
If you're an Operator in a Department, you'll automatically become available to receive calls on that Shared Line again. If you're an Agent in a Call Center, you must also change your availability status from Off Duty to Available.
Operator / Agent (Shared Line)
From the Dialpad app, navigate to the Shared Line and toggle Do Not Disturb off.
It will make you available to receive calls on this Shared Line as an Operator or Agent. If you're an Agent, you must also change your availability status from Off Duty to Available for the Call Center. Turning off Do Not Disturb mode will not do this automatically.
Do Not Disturb Mode on Forwarding Number or Desk Phone
If you're using a forwarding phone number (but didn't download the mobile apps) or are using a desk phone, you can still toggle on your DND status from anywhere:
- Call your personal Dialpad # from your forwarding phone or desk phone (which must be tied to your Dialpad account)
- Enter your User & VM PIN
- Select the option to toggle DND