Set Do Not Disturb Mode
- 13 Mar 2024
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Set Do Not Disturb Mode
- Updated on 13 Mar 2024
- 2 Minutes to read
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Article Summary
The content explains how to enable or disable the Do Not Disturb (DND) mode in Dialpad's desktop app. When enabled, DND prevents calls and message notifications from coming through on personal and Department lines, but not on Contact Center lines. To turn on DND, users can navigate to their profile photo and toggle the DND option on. A timer feature is available to automatically turn off DND after a specific amount of time. To turn off DND, users can either toggle it off from their avatar settings or slide the DND enabled toggle off from the red banner at the top of the app. Disabling DND immediately makes users available to receive calls again. If using a forwarding phone number or desk phone, users can still toggle on their DND status by calling their personal Dialpad number and selecting the option to toggle DND.
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Set yourself to Do Not Disturb (DND) to prevent calls and message notifications from coming through. When enabled, this setting applies to your personal and Department lines, but not to Contact Center lines.
Let's take a closer look at how to enable or disable Do Not Disturb mode in Dialpad's desktop app. If you're looking for DND details for your mobile device, visit our Help Center articles on iOS and Android.
Who can use this feature
DND mode is available to users on all Dialpad plans.
Turn on Do Not Disturb
To set yourself to DND, navigate to your profile photo in the top-right corner and click on the image and toggle Do Not Disturb on.
DND defaults to remain activate indefinitely, but you can user our Timer feature to have it automatically turn off after a specific amount of time passes. Dialpad offers a 30-minute, 1-hour, 2-hour, 4 hours, 24 hours, or a week-long timer.
If a timer is on, you'll see the expiration time-hour listed when you hover over your avatar.
Note:
As a Contact Center agent, if you’ve enabled your Global DND, you will remain Available (Active) and will still receive calls to your assigned Contact Centers unless you put yourself into Off Duty or toggle Active off for the specific Contact Centers that you don’t want to receive calls from.
Turn off Do Not Disturb
There are two ways to disable your personal DND setting from the Dialpad app.
Turn off DND from your avatar settings
- Navigate to your profile photo in the top-right corner
- Click on the image
- Toggle Do Not Disturb off
Turn off DND from banner
- Slide the DND enabled Toggle off from the red banner at the top of the app.
Either method will disable Do Not Disturb immediately even if a timer was set.
If you're an operator in a Department, you'll automatically become available to receive calls on that Shared Line again. If you're an agent in a Contact Center, you must also change your availability status from Off Duty to Available.
Note:
If you're a Contact Center agent, you must also change your availability status from Off-duty to Available (Active) for the Contact Center. Turning off Do Not Disturb does not do this automatically.
Do Not Disturb on forwarding number or desk phone
If you're using a forwarding phone number (but didn't download the mobile apps) or are using a desk phone, you can still toggle on your DND status from anywhere:
- Call your personal Dialpad # from your forwarding phone or desk phone (which must be tied to your Dialpad account)
- Enter your User & VM PIN
- Select the option to toggle DND
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