Setting your Dialpad profile to Do Not Disturb mode prevents all call and message notifications from coming through, and this includes any calls to Shared Lines you're assigned to.
You can also set Do Not Disturb mode specifically for Departments or Call Centers if needed; however, the instructions in this Help Center article discuss only your Dialpad profile and any connected devices.
Enable Do Not Disturb Mode
From the Dialpad app, navigate to the drop-down menu in the top-right corner and toggle Do Not Disturb on.
Do Not Disturb defaults to remaining activated indefinitely, but select Set a Timer for it to turn off after a specific amount of time passes — 15 minutes, 1 hour, 2 hours, or 12 hours.
Disable Do Not Disturb Mode
From the Dialpad app, navigate to the drop-down menu in the top-right corner and toggle Do Not Disturb off.
You can also disable Do Not Disturb mode by selecting Disable Do Not Disturb in the Dialpad app's banner.
Either method will disable Do Not Disturb immediately even if a timer was set.
Do Not Disturb Mode on Forwarding Number or Desk Phone
If you're using a forwarding phone number (but didn't download the mobile apps) or are using a desk phone, you can still toggle on your DND status from anywhere:
- Call your personal Dialpad # from your forwarding phone or desk phone (which must be tied to your Dialpad account)
- Enter your User & VM PIN
- Select the option to toggle DND