Failover Numbers
- 13 Oct 2023
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Failover Numbers
- Updated on 13 Oct 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
- New
Article Summary
By adding a failover number, businesses can ensure that callers can still reach their lines and team members in the event of a Dialpad outage. The last forwarding number added to the user's account will be used as the failover number. Administrators can add a failover number for main lines, departments, and contact centers. To add a failover number, go to Admin Settings on Dialpad.com, navigate to Office Settings, select Failover Settings, choose the desired department or line, and configure it to forward calls to a number or send them to voicemail. Once the number is added and verified, calls will be routed to it during an outage. It is recommended to test the failover number outside of business hours using the Failover test feature. To remove a failover number, go to Admin Settings, select Failover Settings, choose the desired department or line, and remove it.
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By adding a failover number, callers can still access your business' lines and/or team members in the rare case of a Dialpad outage.
Calls to individual lines will be forwarded to the last forwarding number added to the user's account.
Let's go over the details.
Who can use this feature
All Dialpad users can add an individual failover number. Admins are able to add failover numbers for shared lines.
The Failover test feature is available for users on an Enterprise plan
The Failover test feature is available for users on an Enterprise plan
Add a failover number
Users can add a failover number by making sure they add a forwarding number to their account. Dialpad will automatically use the last added forwarding number as the failover number.
Administrators can add a failover number for the following shared lines:
- Main Line
- Departments
- Contact Center
To add a failover number, head to your Admin Settings at Dialpad.com
- Navigate to Office Settings
- Select Failover Settings
- Select Action beside the desired department, contact center, or mainline
- Select Configure
- Choose Forward to a Number or Send to Voicemail
- Enter a failover number, when choosing forward to a number
- Enter the desired voicemail message, if sending to voicemail
- Select Save
Once you add the number and confirm that it's been verified, calls will be routed to that number if an outage occurs.
Keep in mind that since we call out to verify, you won't be able to add this number if an outage occurs.
Test your failover number
The Failover test simulates a complete outage, across a given office.
To minimize the impact on your business activity, we strongly recommend performing failover tests outside of business hours, and only for limited periods of time.
To perform a failover test, head to your Admin Settings at Dialpad.com
- Navigate to Office Settings
- Select Failover Settings
- Select Action beside the desired department, contact center, or mainline
- Select Test
- Select Start Test
Remove a failover number
To remove a failover number, head to your Admin Settings at Dialpad.com
- Navigate to Office Settings
- Select Failover Settings
- Select Action beside the desired department, contact center, or mainline
- Select Remove
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