Create a Department
    • 04 Apr 2024
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    Create a Department

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    Article summary

    Create a Department after setting up your Main Line in Dialpad. Departments route callers to a specific group or team, such as sales and customer support.

    Who can use this feature

    Departments are available to Dialpad Ai Voice customers on Standard, Pro, and Enterprise plans.

    Create a Department

    To create a department, head to your Admin Settings at Dialpad.com

    1. Navigate to Departments
    2. Select Add a Department (that's the + icon)
    3. Name the Department, then add a description
    4. Select Create

    Dialpad launches an overview of the newly created Department within your organization.

    You can then add an abbreviation, as well as local, toll-free, and fax numbers and select your IVR and voicemail language settings.

    Shared lines, such as a Department, can have up to 30 numbers (local or toll-free) each.

    Duplicate a Department

    As your team scales, easily duplicate existing Departments to speed up the creation process and ensure parity between departments. 

    Duplication allows your customizations (think routing settings or custom moments) to be carried over to the new Department without manually updating it at the time of creation. 

    To duplicate a Department, head to your Admin Settings from Dialpad.com 

    1. Select Departments
    2. Choose the desired Department
    3. Select Duplicate
    4. Name the new Department
    5. Write a Department description (optional)
    6. Choose which office the Department will be located in
      1. Duplications can be done throughout different offices
    7. Select which operators you’d like to include
      1. Choose to keep the same operators as the existing Department
      2. Choose new operators

    That’s it! Your new Department is created, and you’ll be taken to its settings page. 

    Office parameters

    When duplicating a Department within the same office the following settings will not be duplicated:

    1. DIDs
    2. Fax Numbers
    3. Verified Numbers
    4. Integration Settings

    When duplicating a Department to another office the following settings will not be duplicated:

    1. DIDs
    2. Fax Numbers
    3. Verified Numbers
    4. Integration Settings
    5. Customer IVRs
    6. Timezone
    7. Ring type of Operators

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