Add Local or Toll-Free Numbers
  • 04 Oct 2023
  • 1 Minute to read
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Add Local or Toll-Free Numbers

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Article Summary

Dialpad lets you add local numbers to any Shared Line or user — toll-free numbers can only be added to a Shared Line.

Let's take a look at how to add local and toll-free numbers in Dialpad.

Who can use this feature

Company and office admins can add local and toll-free numbers.

Adding local and toll-free numbers will incur additional fees.

Add a local number

Local numbers can be added to individual users, or shared lines. Let's go over each. 

Shared Line

To add a local number to a shared line, head to your Admin Settings from Dialpad.com

  1. Select Departments or Contact Center
  2. Navigate to Department or Contact Center Info
  3. Select Add a Number
  4. Choose Local under number type
  5. Choose Change to pick a number, then Select
  6. Select Next
  7. Review the payment summary, then select Add Number

Dialpad will use an available license if possible, or, you'll be asked to purchase an additional license to assign on the local number.

Shared lines and users can have up to 30 numbers (local or toll-free) each.

Team Member

To add a local number to a Team Member, head to your Admin Settings at Dialpad.com

  1. Navigate to Office Settings
  2. Select Users
  3. Choose the user, then select Options to access the drop-down menu
  4. Select Calling
  5. Select Manage Phone Numbers 
  6. Choose Add a Number
  7. Choose a new number from the number pool, then Select
  8. Select Next
  9. Review the payment summary, then choose Add Number

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.


Add a toll-free number

To add a Toll-Free Number for a Shared Line, head to Dialpad.com and navigate to Admin Settings

  1. Select Departments or Contact Center
  2. Navigate to Department or Contact Center Info
  3. Select Add a Number
  4. Choose Toll-Free under number type
  5. Choose Change to pick a number, then Select
  6. Select Next
  7.  Review the payment summary, then select Add Number

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license to assign on the toll-free number. 

Shared Lines and users can have up to 30 numbers (local or toll-free) each.



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