Add a Failover Number

By adding a failover number, callers can still access your business' lines and/or team members in the rare case of a Dialpad outage.

Administrators can add a failover number for the following shared lines:

  • Main Line
  • Departments
  • Call Queues

Simply navigate to your shared lines Advanced Settings > Department Failover Number to add a non-Dialpad number to be used in the event of an outage. 

Once you add the number and confirm that it's been verified, calls will be routed to that number if an outage occurs.