We've integrated with Plantronics to give you the ability to answer and end Dialpad calls straight from the headset command buttons.
To use the command buttons to answer and end Dialpad calls from the Native app only:
- Use a Plantronics USB headset (wireless requires USB dongle)
- Install the 3rd party Plantronics software
- Set your Audio Sensing setting to "On" in your Plantronics Hub
You'll be able to scan a list of supported/unsupported devices and operating system requirements via the Plantronics software link above.
DECT wireless headsets are not recommended with Dialpad, it is preferable to use Bluetooth headsets if wireless is a requirement. DECT headsets are known to cause quality issues including choppy audio, muted audio & loss of audio. Call control via headset command buttons is also not supported with DECT.
Have more questions? Check out our Recommended Headsets article.