Whether it's SMS, MMS, or chat between Dialpad users, read on to learn how to keep the lines of communication open from anywhere.
Messaging in Dialpad vs SMS and MMS
Messages sent through Dialpad are sent via an internet connection.
If the contact you're messaging isn't a Dialpad user, messages are sent via traditional SMS/MMS-based networks. In either case, sending and receiving messages is completely free as part of your account.
Keep in mind that SMS/MMS is only supported for numbers in the United States and Canada.
From the Dialpad app, select the drop-down button next to Make a Call and choose Send a Message.
Enter a contact's name or number, then start typing the message.
By default, your message will be sent from your personal Dialpad number. You'll have the option to change this at the top of the screen if you're assigned as an Operator on another line.
Messages sent to users outside of Dialpad that include a photo and/or video are MMS-based (multimedia messaging service).
From the Dialpad app, drag-and-drop the image/video into your conversation thread or select the Camera icon to open your device's file browser.
Supported MMS Files
Whether in a group or a one-on-one Dialpad chat, MMS between Dialpad and PSTN is limited to 2MB for both images and video. Between Dialpad users in group or Dialpad chat, the size limit is 32MB.
You can see all of the supported MMS file formats in the image above.
Messages sent between Dialpad users are considered a chat and incorporate the ability to send text, photos, and videos.
Rather say it with a GIF? Just add a "/giphy" (command), then press the Enter key to display a GIF matching your entry. Hover over the GIF to display the searched word.
Forward a Message
From the Dialpad app, navigate to Inbox > Messages and select the Forward in the drop-down.
Search a contact's name or enter a number, then add an additional message if necessary.
Select Forward Message to finish and send.