Messaging

Dialpad offers external SMS and MMS services, as well as our internal Dialpad Chat — allowing you to keep your lines of communication open from anywhere within Dialpad. Dialpad messages are sent via internet, starting a 'chat' between Dialpad us...

Messaging (chatting) is one of the easiest and quickest ways to grab your team's attention.  Let's take a look at how you receive messages in Dialpad. Receive a message Dialpad stores all incoming messages in your Inbox, which you'll find at...

Group messaging lets you chat with multiple people in one conversation. If everyone in the group chat is a Dialpad user, you can add up to 24 other people. Otherwise, if you're messaging a mix of Dialpad and non-Dialpad numbers, the maximum group c...

Dialpad chat offers so much more than just sending and receiving messages — with Dialpad messaging, you can favorite messages, forward conversations, pull up messages based on search terms, archive discussions, quickly share images or videos from on...

You can send and receive messages from Shared Lines such as a Main Line, Department, or Contact Center. Let's take a closer look at how to manage messages across Shared Lines. Send a shared line message To send a message from a shared line...

Channels bring organization and clarity to your work — when you have a channel for everything, you can concentrate on the conversations and tasks that truly matter to you and not get lost in group chats and endless email chains. While Dialpad group...

Let's face it, we always have our phones with us. Like it or not, this makes SMS communication one of the most effective marketing methods.    Businesses use short codes to send and receive large quantities of SMS and MMS messages to and...

Notifications can keep you on track, but they can also be overwhelming!  No matter how frequently you want to receive notifications, you should manage them rather than having them manage you. Let's look at some common notification questions. ...

Once considered informal, texting is now one of the best ways to communicate professionally. Yet, as business SMS volumes increase, so do regulations, and if you’re using SMS for business, you want to ensure your message gets through. Paying attenti...