Provisioning VVX 250, 350 & 450 Obi Edition Devices to Dialpad

  • Updated

Factory Reset

Before starting the provisioning process, a simple Factory Reset (also known as a hard reset) is recommended to ensure any previous configuration does not interfere with your Dialpad service.  Don’t worry, it won’t remove the device’s operating system, it will just set everything back to its original settings. 

To reset your Poly Obi Edition device from a browser:

Open a browser to display the Poly Obi-Edition phone’s web interface

  1. Navigate to System Management
  2. Navigate to Device Updatepoly_obi_device_update.png
  3. Navigate to Reset Configuration at the bottom of the page
  4. Select Reset then OK to confirm the operation

To reset your Poly Obi Edition device from the phone:

  1. Press the Home button
  2. Use the directional arrows to highlight Settings
  3. Press the center Ok button
  4. Press the softkey marked Factory Reset
  5. Enter the Admin Password for the devicefactory_reset_from_poly_obi_phone.png

Provision to Dialpad

If your Device is confirmed to be an Obi-revision model and has Obi FW already, setup is accomplished by accessing the Local IP and configuring the phone’s settings on the web server on that IP.

  1. With the device on, press the Home button and access Settings
    • Record the IP address
  2. Access the IP address in a new browser tab using HTTPS, as HTTP is unlikely to work
  3. Navigate to System Management
  4. Select Auto ProvisioningPoly_1.png
  5. Under Auto Provisioning, the ITSP Provisioning section must be manually configuredistp_provision.png
    • Uncheck the boxes beside Method, Interval, and ConfigURL
    • Set Method to: System Start
    • Set Interval to: 0 (zero)
    • Set ConfigURL to: (the terminating backslash is required)
  6. Select Submit


My phone rebooted multiple times, is this okay?

Yes. A successful result will see the phone reboot several times, possibly update firmware, and then show “Dialpad Activate” on line 1 in the top left of the screen. 

How long does provisioning take?

If a firmware change is required, this can require 8-10 minutes to complete, otherwise, a normal provisioning can be done in roughly 2-3 minutes.