Mic Issues on macOS & Windows Computers
    • 07 Mar 2024
    • 1 Minute to read
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    Mic Issues on macOS & Windows Computers

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    Article summary

    If you are experiencing microphone issues while using one of our supported headsets and have a strong network connection, the problem is likely due to your computer's microphone permissions. For macOS users, you can check if Dialpad has been granted microphone permissions by going to System Preferences, selecting Security and Privacy, and navigating to the Microphone section. Make sure Dialpad has permission. For Windows users, go to Settings, select Privacy, and then Microphone. Ensure that "Allow desktop apps to access your microphone" is turned on. For more information, visit the provided link.

    Are you having mic issues? If you're using one of our supported headsets, and are on a strong network connection, your mic issues are most likely due to your computer's microphone permissions. 

    Let's take a look at how to handle this for macOS and Windows users. 

    macOS

    To verify that Dialpad has been granted microphone permissions on your Mac, head to your System Preferences.

    1. Select Security and Privacy
    2. Select Microphone
    3. Navigate to Dialpad
    4. Ensure Dialpad has been granted permission

    Windows

    To verify that Dialpad has been granted microphone permissions on your Windows device, head to your Settings.

    1. Select Privacy
    2. Select Microphone
    3. Ensure that Allow desktop apps to access your microphone is turned ON

    Head to this Microsoft Support article to learn more.


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