IVR and Voicemail Language

You can customize these separately for an individual user, Department, or Contact Center.

IVR and voicemail language availability

Dialpad offers IVR and voicemail support in the following languages:

• Chinese ( 中文)

• English (US)

• English (Australia & New Zealand)

• English (United Kingdom)

• French (Canada)

• French (France)

• German (Deutsch)

• Japanese (日本語)

• Spanish (Latin America)

• Spanish (Spain)

• Spanish (Mexico)

• Spanish (Argentina)

• Spanish (Chile)

• Portuguese (Brazil)

• Portuguese (Portugal)

• Mandarin (普通话)

• Italian 

• Russian

• Dutch (Nederlands)

• Korean

Note

If your Dialpad account is connected to Dialpad Meetings, you can control the app language, voicemail, and Dialpad AI language (if available) from Your Dialpad settings.

Dialpad AI language availability 

Set IVR and voicemail language - Individual user

To set the language for your personal IVR and voicemail, go to Your Settings.

1. Navigate to Language

2. Select Manage IVR, voicemail, and AI language settings
    

3. Select the desired language from the drop-down menu
   

If no language is set, it will default to the language set for the office.

Set IVR and voicemail language - Shared line 

To manage the IVR and voicemail language for shared lines, a Company or Office Admin must make the changes. 

Head to your Dialpad Admin Settings

1. Navigate to the desired Department or Contact Center

2. Navigate to IVR and Voicemail Language

3. Select the desired language from the drop-down
   

4. Select Save

Change AI language during a conversation

The Dialpad AI language can also be changed for individual conversations.

To change your Dialpad AI language during a conversation:

1. Navigate to the conversation in the Dialpad app

2. Open the Contact Profile by selecting their name or the Skinny Bar

3. Select AI Language
   

4. Choose a language from the menu