IVR and Voicemail Language
- 06 Jun 2024
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IVR and Voicemail Language
- Updated on 06 Jun 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
The IVR and Voicemail Language feature allows customization of greetings and messages in different languages for customers. Dialpad offers IVR services in multiple languages, with AI currently available in English and Spanish. Users can set language preferences for individual or shared lines through their settings or admin controls. The feature enables flexibility in language selection for a personalized customer experience.
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With our IVR and Voicemail Language feature you can override the default language setting for your office with another language so that when customers call you, they’ll hear the IVR greetings and voicemail in that language.
You can customize these separately for an individual user, department, or contact center.
IVR and voicemail language availability
Dialpad offers IVR services in the following languages:
- English (US)
- English (Australia)
- English (United Kingdom)
- French (Canada)
- French (France)
- German
- Japanese
- Spanish (Latin America)
- Spanish (Spain)
- Spanish (Mexico)
- Portuguese (Brazil)
- Mandarin
- Italian
- Russian
- Dutch
Dialpad Ai language availability
Dialpad's Ai is currently only available in English and Spanish, but we are constantly expanding our language repertoire.
Below you can see which countries support what language.
Language supported | USA | Canada | New Zealand | Australia | Great Britain | Mexico | Spain |
English | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
Spanish | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
Stay tuned as we add more supported languages!
Set IVR and voicemail language - individual users
As a user, navigate to Your Settings at Dialpad.com
- Select Call Handling & Voicemail
- Scroll to the IVR and Voicemail Language section and click the drop-down menu.
- Select your desired language, or the office default.
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If no language is set it will default to the language set for the office.
Set IVR and voicemail language - shared lines
To manage the IVR and voicemail language for shared lines, a Company or Office Admin must make the changes.
As an admin, navigate to Admin Settings at Dialpad.com
- Select the Department or Contact Center you would like to change the IVR settings
- Under Contact Center info, click the drop-down menu for IVR and Voicemail Language
- Select the desired language
- Click Save
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