Improve the Accuracy of Ai Transcription
  • 30 Jan 2024
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Improve the Accuracy of Ai Transcription

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Article Summary

Dialpad Ai transcribes calls in real-time and several factors determine the accuracy of your transcription.
If you're experiencing trouble with the accuracy of transcriptions, consider making some changes that will assist Dialpad's models to clearly understand what you're saying.

Let's take a look at what you can do to improve Dialpad Ai's ability to transcribe your calls.

Who can use this feature

Dialpad Ai and its capabilities described below are available to all Dialpad customers on the Standard, Pro, and Enterprise plans.

It is only available for offices in the United States, Canada, Mexico, Puerto Rico, Australia, New Zealand, Spain, and the United Kingdom.

Microphone

One of the best things you can do to improve your transcript accuracy is to use a high-quality microphone.

Laptops rely on tiny built-in microphones, which significantly limits the audio quality captured and attracts background noise easily as they're located away from your face.

Either through a USB port or a standalone headset, use an external microphone and speak directly into it to largely reduce any background noise.

Be sure to review our recommended headsets to make sure you're set up for success. 

Speaking

Speak loud and clear; if you're too quiet or if you mumble, Ai might struggle to detect the words you're saying.

Talk directly into the microphone from a distance of 1 to 3 inches for a headset microphone, or of 6 to 12 inches for a non-headset external microphone.

Remember to breathe! Since our technology works best with conversational speech, take breaks when speaking for a long time or avoid monologuing completely if possible.

Company Dictionary

Create a Company Dictionary to clearly define tricky or unusual words and phrases often used in your company or industry. Company dictionaries allow Dialpad Ai to better recognize what you're saying in order to accurately transcribe a call that includes jargon not understood by the average person.

Environment

Conduct calls in a quiet environment, away from sources of noise as well as in an area that will not produce an echo. Find a smaller room that offers silence so that Dialpad Ai understands precisely what you're saying.

Connection

Audio can become choppy when your connection is poor. If possible, utilize a wired internet connection through an ethernet cable. Otherwise, try connecting to a 5GHz wireless network to ensure your connection is strong and stable.


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