Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on May 27, 2025.
New
Personal quick replies
Create and manage your personal quick replies to respond faster. They're visible only to you and work in any conversation, internal, external, group, contact center, or bulk.
EAP Feature
This feature is currently in the Early Adopter Program. Please reach out to Customer Care for more information about this feature.
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Critical bug fixes
Conversation history bug
Some users reported that admins weren’t able to access an operator’s conversation history. This has been fixed!
Add a user bug
A few users reported that they got an error message saying 'Unable to complete request' while trying to add a user.
Real-time assist cards bug
Some users reported that RTA cards disappeared when Ai assistant was enabled. This has been fixed!
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!