Dialpad Admin

Admin Settings

• Dialpad Labs
• IVR External Number Company Setting
• IVR External Number Company Setting
• User Settings Policies
• Use the Enterprise Support Portal
• Understanding Call Recording & Transcription
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Managing Numbers

• Swap & Reassign Numbers
• Remove Local, Toll-Free or Secondary Numbers
• Number Management
• Failover in Dialpad
• Enable Office-Wide Caller ID
• Automated Call Forwarding for Reserved Numbers
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Your Team

• Add & Remove Team Members
• Assign Executive Assistant Pairings
• Manage Your Users
• Change an Email Address
• Export a User List
• Introducing Dialpad to Your Team
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Workflows

• Workflow Templates - Digital
• Workflow Steps - Shared
• Workflow Steps - Digital
• Workflows
• Workflow Templates - Voice
• Workflow Steps - Voice
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Billing

• Credits Analytics
• Dialpad Credit Card Invoice
• Unified Credit Pool
• Manage License Pool
• Unlimited Domestic Calling Add-on
• Understanding Flex Licenses
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Dialpad AI

• AI Feature Spotlight
• AI Tips and Tricks
• AI Solutions
• Manage AI Training Preferences
• Dialpad AI

Departments

• Working as an Operator
• Working as a Department Administrator
• Set Call Routing Rules for Departments
• Manage a Department Hold Queue
• Manage a Department
• Global Department Settings
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Analytics

• Contact Center Analytics
• Data Export Guidebook
• Charting Data
• Analytics Essentials
• AI Playbooks Analytics