Group Messaging
  • 18 Sep 2023
  • 4 Minutes to read
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Group Messaging

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Article Summary

Group messaging allows you to chat with multiple people in the same conversation.

If everyone in the group chat is a Dialpad user, you're able to add up to 24 other people. Otherwise, if you're messaging a mix of Dialpad and non-Dialpad numbers, the maximum group chat size is 10 people.

Let's go over how group messaging works. 

Start a group chat

You can start a group chat in two ways.

  1. Create a new message from the Dialpad app and add multiple contacts or numbers
  2. Add another person to an existing one-on-one messaging conversation 

New group message 

To create a new group message from the Dialpad app:

  1. Select the Message Icon in the top-left corner
  2. Enter the names (or numbers) of the people
  3. Type your message and send it

Thats it! Dialpad automatically creates the group chat. 

Tip:
Give your group chat a unique name! Click the group names to open a text box where you can name your conversation.

Add people to your conversation

To create a group message by adding participants to an existing message:

  1. Navigate to a conversation thread
  2. Select the Add More People ('+') icon
  3. Enter the names or numbers of the people you'd like to start a group chat with in addition to the person you're already messaging
    • You can also choose from a selection of frequent contacts that appear in the pop-up
  4. Type the first group message and send it, then Dialpad automatically creates the group chat

Name a group

Name your group so that everyone knows the team or topic being discussed.

From the Dialpad app, navigate to a group chat and click the list of names.

Enter a custom name for this group, then select Save.

View group members

To easily see who is in your group chat, click the caret menu beside the group message's name. 

The sidebar menu will pop open, displaying everyone in your message. 

Click the names and Dialpad will open a profile for this group member if they're a team member within your company or a personal G Suite / Office 365 contact.

From the Dialpad app, navigate to a group chat and select the Group Members icon located on the right side.

group_message_participants.png

You can also view group members by clicking the skinny bar.

Enable or disable group message notifications

To enable or disable group message notifications, navigate to a group chat and click the caret menu beside the message name. On the sidebar, select Enable Notifications if you'd like to receive alerts for messages in this group chat, or opt-out to avoid its notifications.

Group_Chat_notifications.png

Add group members

To add someone to an existing group chat, navigate to a group chat and the Add More People ('+') icon.

Enter the names or numbers of the people you'd like to add. You can also choose from a selection of frequent contacts that appear in the pop-up.

add_member_to_group.png

Remove group member

To remove a member of your group message, click the caret menu beside the group message's name. 

The sidebar menu will pop open, displaying everyone in your message. 

Select Remove From Group in the drop-down available next to a group member's name and number.

remove_group_member.png

You're only able to remove group members if there are 4 people or more in the group chat, and they must be Dialpad users. 

Note:

The creator of a group chat cannot be removed. Dialpad does this to simplify messaging threads. For example, removing a user from a group might duplicate the membership of a currently existing group. That would result in two groups with the same members but different conversation threads.

Frequently Asked Questions

Can I use a Shared Line (Main Line, Department, or Contact Center) to send a group message?

No, group messaging only supports your direct Dialpad number.

Can I send a group message to an international number?

No, you cannot send a group message to an international number.

Why can't I add/remove this person from my group chat?

There are two scenarios where you would be limited to adding or removing users from a group chat:

  1. If you create a group chat with users from your company and then add a user outside of your organization. In those cases, you won't be able to edit the group members.
  2. If another group chat exists not including the person you want to add or remove, you won't be able to edit the group (since that would duplicate an already existing group).

What happens in a group message scenario if I block one or more of the contacts?

You will not see any messages sent to the group from your blocked contact(s).

Can group messages be blocked?

No. If you'd like to leave a group message, you can always hover over your name to reveal the Remove from Group option.

leave_group_message.png

Is there a limit to the number of people that can be in a group message?

If you are messaging all Dialpad numbers, no. 

If your group consists of a mix of Dialpad and external numbers, there is a limit of 10 numbers (including yours). 

How come some of my group messages don't always go through to all participants?

Due to the different classifications of messaging, A2P vs. P2P, we are unable to guarantee the delivery of group messaging. Some known issues are: 

  1. The receiving party might receive the message as a non-group message 
  2. An error of "Service unavailable" may be returned 
  3. Outbound group messaging is limited to 10 participants when messaging external (non-Dialpad) numbers

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