Requirements for New Toll-Free Phone Numbers

Government regulations and required documentation for international toll-free phone numbers vary per country — we’re here to make it easier to remember what you need for where.

Why use a toll-free number?
Toll-free phone numbers provide callers an easy, cost-free, way to reach you. They're ideal for companies expanding their services and going beyond their local restrictions. Toll-free numbers have codes such as 800 or 844, and allow customers to contact you via a single phone number.
Ready to acquire an international number? Open a ticket with your request and we'll take care of the rest.

This article will go over:

The countries Dialpad is available
The specific Toll-Free number ordering requirements for available countries

International toll-free number ordering requirements

North and Central America

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration	Other Requirements
Canada	5 business days	No
Costa Rica	20 - 30 business days	Yes	X	X	Worldwide address	-	-	Letter of Intent (LOI) is required.
Dominican Republic	5 business days	No	-	-	-	-	-
El Salvador	60 - 80 business days	Yes	X	X	Worldwide address	-	-	Letter of Intent (LOI) is required.
Panama	40 - 50 business days	Yes	X	X	Worldwide address
Puerto Rico	5 business days	No

Latin and South America

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration	Other Requirements
Argentina	5 - 10 business days	No
Brazil	5 business days	Yes	X	X	National address			Company name, CNPJ/tax ID, and address within Brazil. Business registration, OR Utility bill issued in the last 12 months
Chile	10 - 15 business days	No
Colombia	20 - 30 business days	No	-	-	-	-	-
Ecuador	20 - 60 business days	Yes	X	X	Worldwide address	-	-	Letter of Intent (LOI) is required.
Mexico	5 business days	No
Peru	5 business days	Yes	X		Worldwide address

Europe

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration	Other Requirements
Austria	5 - 10 business days	No
Belgium	5 business days	No
Bulgaria	5 - 10 business days	No
Croatia	5 business days	Yes	X	X	National Address
Cyprus	5 business days	No
Czech Republic	5 business days	No
Denmark	5 business days	No
Estonia	5 business days	No
Finland	5 business days	No
France	5 business days	No						End-User LOA is required.
Germany	45 business days	Yes	X	X	Worldwide Address	X		Service activation requires: End users registered within the country must obtain their allocation of toll-free numbers directly from the national telecoms regulator. More information here.
Greece	5 business days	Yes	X	X	National Address		X	Any government documentation must be issued within the past 12 months
Hungary	5 business days	No	-	-	-	-	-
Iceland	10 - 15 business days	No	-	-	-	-	-
Ireland	5 business days	No	-	-	-	-	-
Italy	5 business days	Yes	X		Worldwide address	X		Service activation requires: A global address of the end user (place of residence/business). For business end-users, the name and address of the company along with the VAT number. Authorized representative details: Name, address and nationality. Proof of identity (copy of ID or passport). Birth location and data Tax code.
Latvia	5 business days	Yes	X	X	National address			Service activation requires: End-user's full name / company name and address within Latvia. Proof of address (ex: utility bill or government issued documents, issued in the past 6 months, or a valid lease agreement).
Lithuania	5 business days	Yes	X		National address
Luxembourg (Temporarily unavailable)	On hold	New number requests are currently on hold. No new number ordering at this time.
Malta	5 business days	No	-	-	-	-	-
Netherlands	30 - 40 business days	Yes	X		National address			Service activation requires: The name and address of the User of the Toll free number. A description of the service for which the number will be used. Customer name, legal entity, company Tax/VAT number and registered office address.
Norway	5 business days	Yes	X	X	National address		X	Service activation requires: The location of the end user (place of residence/business) in Norway. Subscriber information: company name, required address, street code, municipality code and company organization number. Proof of Norwegian business registration.
Poland	5 business days	No
Portugal	20 - 30 business days	Yes	X	X	Worldwide address	X	X	Service activation requires: VAT ID of the end user is required.
Romania	5 business days	No
Slovakia	5 business days	No
Slovenia	5 business days	No
Spain	5 business days	No
Sweden	5 business days	No
Switzerland	5 business days	No
United Kingdom	5 business days	No

Asia Pacific

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration	Other Requirements
Australia	5 business days	No
Cambodia	20 - 30 business days	No	-	-	-	-	-
China	30 business days	Yes	X	X	Must be registered in CN	X	X	Service activation requires: Name and address of the business end-user, as well as the phone number of the point of contact for the service. An official company registration document. Proof of address (eg a utility bill) together with an ID card/passport of the point of contact. ID from the legal representative. ID of the Project Manager (PM), with a photo of the PM holding the ID. Authorization Letter (authorized person should be the same as the PM — company stamp and signature is required) — Document requirements for 400 numbers. Note: Inbound calling only.
Hong Kong	10 - 30 business days	Yes	X		Worldwide address			Service activation requires: End User name and address. Service usage description.
Indonesia	10 - 15 business days	No	-	-	-	-	-
Israel	5 business days	No
Japan	5 business days	Yes	X	X	Worldwide address	X	X	Service activation requires: End-user's full name / company name and address within Latvia. Proof of address (ex: utility bill or government issued documents, issued in the past 6 months, or a valid lease agreement). Note: We can no longer accept end-users with addresses in the following sanctioned countries: Russia, Belarus, Cuba, Iran, Syria, North Korea, South Sudan, and Sudan
Malaysia	20 - 30 business days	Yes	X	X	Worldwide address	X	X
New Zealand	5 business days	No
Philippines	5 - 10 business days	No	-	-	-	-	-
Russia (Moscow)	-	No	-	-	-	-	-
Singapore (Temporarily unavailable)	On hold	New number requests are currently on hold. No new number ordering at this time.
South Korea	5 business days	Yes	X	X	X	X	X	Service activation requires: A South Korean address. A South Korean business registration certificate issued within the last 6 months attesting to the address. Proof of identification of the legal representative (ID, Passport or Korean Driving License).
Sri Lanka	20 - 30 business days	Yes	X	X	Worldwide address			Letter of Intent (LOI) is required.
Taiwan	10 - 15 business days	Yes	X		Worldwide address			Service activation requires: The End user name, address, contact person, contact phone number. Service usage description.
Thailand	10 - 15 business days	No	-	-	-	-	-
Turkey (Temporarily unavailable)	On hold	New number requests are currently on hold. No new number ordering at this time.
Vietnam	-	No	-	-	-	-	-

Africa

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration	Other Requirements
Kenya	10 - 15 business days	No	-	-	-	-	-
South Africa	30 business days	Yes	X		X			VAT ID is required

Country

Standard Lead Time*

Regulatory Requirements

Registered Address

Proof of Address

Address Must Match Geolocation of Number Request

Proof of ID

Business Registration

Other Requirements

Kenya

10 - 15 business days

South Africa

30 business days

Yes

VAT ID is required

* While we make every effort to get your numbers assigned as quickly as possible, timelines can vary greatly depending on the country.

Additional resources

For information on new Geographic number requirements, be sure to review this Help Center article.

Learn more about porting international numbers in our Number Porting Guide.

Don't forget to check our international calling rates, too!