Country Coverage
  • 08 Feb 2024
  • 2 Minutes to read
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Country Coverage

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Article Summary

Dialpad services span the globe, connecting people and places. We cover coast to coast and every continent. (we're not yet available in Antarctica!)

Let's take a look at our coverage and service options per country and region.

Dialpad Dictionary 
  • Standard Calling Service refers to Local PSTN Replacement services that provides, but is not limited to, the following features: caller ID for domestic calls, emergency calling, and in-country toll-free calling.
    • Also referred to as Premium Service
  • Restricted Service refers to services that do not support one or more of the following features: caller ID for domestic calls, emergency calling, and in-country toll free calling.

North America

CountryStandard Calling ServiceCaller ID for Domestic CallsEmergency CallingIn-Country Toll Free CallingMobile AppPortingGeographic NumberToll-Free NumberMobile Number
United States  
 
Canada
 






Mexico
 





X
Panama
 





X
Puerto Rico
 



 
X
Costa Rica



X
X
X
X
Dominican Republic



X
X
X
X
Cayman IslandsRestrictedX
XX

X
X
X
X
El SalvadorRestrictedX
X
X

X
X
X
X

South America

CountryStandard Calling ServiceCaller ID for Domestic CallsEmergency CallingIn-Country Toll Free CallingMobile AppPortingGeographic NumberToll-Free NumberMobile Number
Argentina
 
  X
X
X
X
Brazil


 

  X
Chile


 


X
X
Colombia


 
X
X
X
X
EcuadorRestricted

 
X
X
X
X
PeruRestricted
X




X
X


Europe

CountryStandard Calling ServiceCaller ID for Domestic CallsEmergency CallingIn-Country Toll Free CallingMobile AppPortingGeographic NumberToll-Free NumberMobile Number
United KingdomX
FranceX
GermanyX
BelgiumX
AustriaX
CroatiaX
BulgariaX
Czech RepublicX
DenmarkX
EstoniaXX
GreeceX
FinlandX
HungaryX
ItalyX
IrelandX
NorwayX
LithuaniaX
LuxembourgVoIP onlyX
NetherlandsX
PolandX
PortugalX
RomaniaX
Slovakia X
SpainX
SwedenX
SwitzerlandX
IcelandRestrictedXXXXXXX
LatviaRestrictedXX
MaltaRestrictedXX XXXX X
Russia (Moscow)On-HoldVoIP onlyXXXX

 

Asia

CountryStandard Calling ServiceCaller ID for Domestic CallsEmergency CallingIn-Country Toll-Free CallingMobile AppPortingGeographic NumberToll-Free NumberMobile Number
JapanICB*ICB*XXXX 
Australia
New ZealandX
Hong KongX
IndonesiaXX
MalaysiaX X
PhilippinesX X
TurkeyX X
ChinaXX X
IsraelRestrictedXX
South KoreaRestrictedXXXX X
Sri LankaRestrictedXXXXXX
TaiwanRestrictedX XX X
TajikistanRestrictedXXXXX---
ThailandRestrictedXXX
BahrainRestrictedX XXXX
CambodiaRestrictedXXXXXXX
SingaporeOn-HoldXXX

 *ICB: Individual Case Basis 

Africa

CountryStandard Calling ServiceCaller ID for Domestic CallsEmergency CallingIn-Country Toll-Free CallingMobile AppPortingGeographic NumberToll-Free NumberMobile 
Number
South Africa X
NigeriaRestrictedXXXXX
AlgeriaRestrictedXXXXXXX
AngolaRestrictedXXX XXXX
KenyaRestrictedXXXXX

Frequently asked questions

I don't see my desired country noted as restricted, but it's not on your coverage list — can I get Dialpad service?

Possibly! Contact our Sales team for more information, the list in this article is not exhaustive and there's a good chance we can help! 

What is a Geographic Number?

A geographic (GEO) number is a number with a local area code. These GEO numbers are a part of a country's internal numbering system that locals easily recognize.

What settings should I set when I travel internationally?

When traveling internationally, set your inbound and outbound mobile call settings to Enable HD Calling. Beyond avoiding spikes in charges from your carrier, other benefits of HD calling include:

  • WiFi calling when cell reception is spotty
  • Free international calling to other Dialpad users
  • Full access to call controls (hold, transfer, record, etc.)

Learn more about HD calling.

When do calling rates apply?

Calling rates apply if you are in an international office calling any other country outside your office designation.   

You can always check our current rates at dialpad.com/rates.

Can I have an International Fax number?

We don't support international faxing yet.


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