Country Coverage

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Dialpad services span the globe, connecting people and places. We cover coast to coast and every continent. (we're not yet available in Antarctica!)

Let's take a look at our coverage and service options per country and region.

Dialpad Dictionary

  • Standard Calling Service refers to Local PSTN Replacement services that provide, but is not limited to, the following features: caller ID for domestic calls, emergency calling, and in-country toll-free calling.

    • Also referred to as Premium Service

  • Restricted Service refers to services that do not support one or more of the following features: caller ID for domestic calls, emergency calling, and in-country toll free calling.

North America

Country

Standard Calling Service

Caller ID for Domestic Calls

Emergency Calling

In-Country Toll Free Calling

Mobile App

Porting

Geographic Number

Toll-Free Number

Mobile Number

United States

Canada

Mexico

X

Panama

X

Puerto Rico

X

Costa Rica

X

X

Dominican Republic

X

X

Cayman Islands

Restricted

X

X

X

X

X

X

X

El Salvador

Restricted

X

X

X

X

X

Guatemala

Restricted

X

X

X

X

X

South America

Country

Standard Calling Service

Caller ID for Domestic Calls

Emergency Calling

In-Country Toll Free Calling

Mobile App

Porting

Geographic Number

Toll-Free Number

Mobile Number

Argentina

X

Brazil

X

Chile

X

Colombia

X

X

Ecuador

Restricted

X

X

X

Peru

Restricted

X

X

X

Europe

Country

Standard Calling Service

Caller ID for Domestic Calls

Emergency Calling

In-Country Toll Free Calling

Mobile App

Porting

Geographic Number

Toll-Free Number

Mobile Number

United Kingdom

France

X

Germany

X

Belgium

X

Austria

X

Croatia

X

Bulgaria

X

Czech Republic

X

Denmark

X

Estonia

X

Greece

X

Finland

X

Hungary

X

Italy

X

Ireland

X

Norway

X

Lithuania

X

Luxembourg

VoIP only

X

Netherlands

X

Poland

X

Portugal

X

Romania

X

Slovakia

X

Spain

X

Sweden

X

Switzerland

X

Iceland

Restricted

X

X

X

X

X

X

X

Georgia

Restricted

X

X

X

X

X

X

Latvia

Restricted

X

X

Malta

Restricted

X

X

X

X

X

X

X

Russia (Moscow)

On-Hold

VoIP only

X

X

X

X

 

Asia

Country

Standard Calling Service

Caller ID for Domestic Calls

Emergency Calling

In-Country Toll-Free Calling

Mobile App

Porting

Geographic Number

Toll-Free Number

Mobile Number

Japan

ICB*

ICB*

ICB*

X

Australia

New Zealand

X

Hong Kong

X

Indonesia

X

X

Malaysia

X

X

Philippines

X

X

Turkey

X

X

China

X

X

X

Vietnam

X

X

X

Israel

Restricted

X

South Korea

Restricted

X

X

X

X

X

Sri Lanka

Restricted

X

X

X

X

X

Taiwan

On-Hold

X

X

X

Tajikistan

Restricted

X

X

X

X

X

-

-

-

Thailand

Restricted

X

X

X

Bahrain

Restricted

X

X

X

X

X

Cambodia

Restricted

X

X

X

X

X

X

Singapore

On-Hold

X

South Korea

**

 *ICB: Individual Case Basis 
** National numbers only

Africa

Country

Standard Calling Service

Caller ID for Domestic Calls

Emergency Calling

In-Country Toll-Free Calling

Mobile App

Porting

Geographic Number

Toll-Free Number

Mobile
Number

South Africa

X

Nigeria

Restricted

X

X

X

X

X

X

Algeria

Restricted

X

X

X

X

X

X

X

Angola

Restricted

X

X

X

X

X

X

X

Kenya

Restricted

X

X

X

X

X

Frequently asked questions

I don't see my desired country noted as restricted, but it's not on your coverage list — can I get Dialpad service?

Possibly! Contact our Sales team for more information, the list in this article is not exhaustive and there's a good chance we can help! 

What is a Geographic Number?

A geographic (GEO) number is a number with a local area code. These GEO numbers are a part of a country's internal numbering system that locals easily recognize.

What settings should I set when I travel internationally?

When traveling internationally, set your inbound and outbound mobile call settings to Enable HD Calling. Beyond avoiding spikes in charges from your carrier, other benefits of HD calling include:

  • WiFi calling when cell reception is spotty

  • Free international calling to other Dialpad users

  • Full access to call controls (hold, transfer, record, etc.)

Learn more about HD calling.

When do calling rates apply?

Calling rates apply if you are in an international office calling any other country outside your office designation.   

You can always check our current rates at dialpad.com/rates.

Can I have an International Fax number?

We don't support international faxing yet.