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Country Coverage

31 Jul 2024
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Country Coverage

Updated on 31 Jul 2024
2 Minutes to read

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Dialpad services span the globe, connecting people and places. We cover coast to coast and every continent. (we're not yet available in Antarctica!)

Let's take a look at our coverage and service options per country and region.

Dialpad Dictionary

Standard Calling Service refers to Local PSTN Replacement services that provides, but is not limited to, the following features: caller ID for domestic calls, emergency calling, and in-country toll-free calling.
- Also referred to as Premium Service
Restricted Service refers to services that do not support one or more of the following features: caller ID for domestic calls, emergency calling, and in-country toll free calling.

North America

Country	Standard Calling Service	Caller ID for Domestic Calls	Emergency Calling	In-Country Toll Free Calling	Mobile App	Porting	Geographic Number	Toll-Free Number	Mobile Number
United States	✔	✔	✔	✔	✔	✔	✔	✔	✔
Canada	✔	✔	✔	✔	✔	✔	✔	✔	✔
Mexico	✔	✔	✔	✔	✔	✔	✔	✔	X
Panama	✔	✔	✔	✔	✔	✔	✔	✔	X
Puerto Rico	✔	✔	✔	✔	✔	✔	✔	✔	X
Costa Rica	✔	✔	✔	✔	✔	X	✔	✔	X
Dominican Republic	✔	✔	✔	✔	✔	X	✔	✔	X
Cayman Islands	Restricted	X	X	X	✔	X	X	X	X
El Salvador	Restricted	X	X	X	✔	X	✔	✔	X
Guatemala	Restricted	✔	X	X	✔	X	✔	X	X

South America

Country	Standard Calling Service	Caller ID for Domestic Calls	Emergency Calling	In-Country Toll Free Calling	Mobile App	Porting	Geographic Number	Toll-Free Number	Mobile Number
Argentina	✔	✔	✔	✔	✔	✔	✔	✔	X
Brazil	✔	✔	✔	✔	✔	✔	✔	✔	X
Chile	✔	✔	✔	✔	✔	✔	✔	✔	X
Colombia	✔	✔	✔	✔	✔	X	✔	✔	X
Ecuador	Restricted	✔	✔	✔	✔	X	X	✔	X
Peru	Restricted	✔	X	✔	✔	✔	✔	X	X

Europe

Country	Standard Calling Service	Caller ID for Domestic Calls	Emergency Calling	In-Country Toll Free Calling	Mobile App	Porting	Geographic Number	Toll-Free Number	Mobile Number
United Kingdom	✔	✔	✔	✔	✔	✔	✔	✔	✔
France	✔	✔	✔	✔	✔	✔	✔	✔	X
Germany	✔	✔	✔	✔	✔	✔	✔	✔	X
Belgium	✔	✔	✔	✔	✔	✔	✔	✔	X
Austria	✔	✔	✔	✔	✔	✔	✔	✔	X
Croatia	✔	✔	✔	✔	✔	✔	✔	✔	X
Bulgaria	✔	✔	✔	✔	✔	✔	✔	✔	X
Czech Republic	✔	✔	✔	✔	✔	✔	✔	✔	X
Denmark	✔	✔	✔	✔	✔	✔	✔	✔	X
Estonia	✔	✔	✔	✔	✔	✔	✔	✔	X
Greece	✔	✔	✔	✔	✔	✔	✔	✔	X
Finland	✔	✔	✔	✔	✔	✔	✔	✔	X
Hungary	✔	✔	✔	✔	✔	✔	✔	✔	X
Italy	✔	✔	✔	✔	✔	✔	✔	✔	X
Ireland	✔	✔	✔	✔	✔	✔	✔	✔	X
Norway	✔	✔	✔	✔	✔	✔	✔	✔	X
Lithuania	✔	✔	✔	✔	✔	✔	✔	✔	X
Luxembourg	✔	✔	✔	✔	VoIP only	✔	✔	✔	X
Netherlands	✔	✔	✔	✔	✔	✔	✔	✔	X
Poland	✔	✔	✔	✔	✔	✔	✔	✔	X
Portugal	✔	✔	✔	✔	✔	✔	✔	✔	X
Romania	✔	✔	✔	✔	✔	✔	✔	✔	X
Slovakia	✔	✔	✔	✔	✔	✔	✔	✔	X
Spain	✔	✔	✔	✔	✔	✔	✔	✔	X
Sweden	✔	✔	✔	✔	✔	✔	✔	✔	X
Switzerland	✔	✔	✔	✔	✔	✔	✔	✔	X
Iceland	Restricted	X	X	X	✔	X	X	X	X
Georgia	Restricted	X	X	X	✔	X	✔	X	X
Latvia	Restricted	✔	X	✔	✔	✔	✔	✔	X
Malta	Restricted	X	X	X	✔	X	X	X	X
Russia (Moscow)	On-Hold	✔	✔	✔	VoIP only	X	X	X	X

Asia

Country	Standard Calling Service	Caller ID for Domestic Calls	Emergency Calling	In-Country Toll-Free Calling	Mobile App	Porting	Geographic Number	Toll-Free Number	Mobile Number
Japan	✔	✔	ICB*	ICB*	✔	ICB*	✔	✔	X
Australia	✔	✔	✔	✔	✔	✔	✔	✔	✔
New Zealand	✔	✔	✔	✔	✔	✔	✔	✔	X
Hong Kong	✔	✔	✔	✔	✔	✔	✔	✔	X
Indonesia	✔	✔	✔	✔	✔	X	✔	✔	X
Malaysia	✔	✔	✔	✔	✔	X	✔	✔	X
Philippines	✔	✔	✔	✔	✔	X	✔	✔	X
Turkey	✔	✔	✔	✔	✔	✔	✔	X	X
China	✔	✔	✔	✔	X	X	✔	✔	X
Israel	Restricted	✔	✔	✔	✔	✔	✔	✔	X
South Korea	Restricted	X	X	X	✔	X	✔	✔	X
Sri Lanka	Restricted	X	X	X	✔	X	✔	✔	X
Taiwan	Restricted	✔	X	✔	✔	X	✔	✔	X
Tajikistan	Restricted	X	X	X	X	X	-	-	-
Thailand	Restricted	✔	X	✔	✔	X	✔	✔	X
Bahrain	Restricted	X	X	X	✔	X	✔	✔	X
Cambodia	Restricted	X	X	X	✔	X	X	✔	X
Singapore	On-Hold	✔	✔	✔	✔	✔	✔	✔	X

*ICB: Individual Case Basis

Africa

Country	Standard Calling Service	Caller ID for Domestic Calls	Emergency Calling	In-Country Toll-Free Calling	Mobile App	Porting	Geographic Number	Toll-Free Number	Mobile Number
South Africa	✔	✔	✔	✔	✔	✔	✔	✔	X
Nigeria	Restricted	X	X	X	✔	X	✔	X	X
Algeria	Restricted	X	X	X	✔	X	X	X	X
Angola	Restricted	X	X	X	✔	X	X	X	X
Kenya	Restricted	X	X	X	✔	X	✔	✔	X

Frequently asked questions

I don't see my desired country noted as restricted, but it's not on your coverage list — can I get Dialpad service?

Possibly! Contact our Sales team for more information, the list in this article is not exhaustive and there's a good chance we can help!

What is a Geographic Number?

A geographic (GEO) number is a number with a local area code. These GEO numbers are a part of a country's internal numbering system that locals easily recognize.

What settings should I set when I travel internationally?

When traveling internationally, set your inbound and outbound mobile call settings to Enable HD Calling. Beyond avoiding spikes in charges from your carrier, other benefits of HD calling include:

WiFi calling when cell reception is spotty
Free international calling to other Dialpad users
Full access to call controls (hold, transfer, record, etc.)

Learn more about HD calling.

When do calling rates apply?

Calling rates apply if you are in an international office calling any other country outside your office designation.

You can always check our current rates at dialpad.com/rates.

Can I have an International Fax number?

We don't support international faxing yet.

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Dialpad University

Table of contents

North America
South America
Europe
Asia
Africa
Frequently asked questions

Country Coverage

North America

South America

Europe

Asia

Africa

Frequently asked questions

I don't see my desired country noted as restricted, but it's not on your coverage list — can I get Dialpad service?

What is a Geographic Number?

What settings should I set when I travel internationally?

When do calling rates apply?

Can I have an International Fax number?

Related articles

What's Next