Enable Office-Wide Caller ID

While your team members will always have the option to use their personal number as their caller ID, Admins can also grant access to certain caller ID features. 

Let's dive into the details. 

Main line caller ID

Admins can enable or disable the ability for the team members to use the Main Line as their global caller ID. 

First, navigate to your Admin Settings from Dialpad.com

1. Navigate to Office 
2. Select Office Settings
3. Navigate to Office-wide Settings
4. Navigate to Caller ID
5. Check the box beside Allow team members to use the office number or group numbers for which they are a member as caller ID
   

Learn more about your global caller ID here. 

Department or contact center caller ID

By default, each Department Operator or Call Center Agent will be able to place calls from your Department or Call Center using that ID. 

However, Admins can select whether they want Operators or Agents from a Department or Call Center to use the originally assigned ID, the Main Line ID, or to block the ID entirely. 

First, head to your  Admin Settings  from Dialpad.com

1. Navigate to Ai Contact Centers or Departments  
2. Choose the desired Contact Center or Department
3. Select Advanced Settings
4. Navigate to Contact Center/Department Caller ID
5. Choose the desired caller ID number

User line caller ID

While every user in Dialpad is able to use their personal, direct number as their caller ID, Admins can automatically give their team the option to block their caller IDs as well. Here's how:

First, navigate to your Admin Settings from Dialpad.com

1. Navigate to Office
2. Select Office Settings
3. Navigate to Office-wide Settings
4. Navigate to Caller ID
5. Check the box beside Allow team members to hide their caller ID. Calls from them will appear as 'unknown'

When enabled, team members will see this option in:

• The New Call From caller ID drop-down
• The Call drop-down within a conversation thread
• Their global ID settings