Make a Call
  • 05 Feb 2024
  • 1 Minute to read
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Make a Call

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Article Summary

Dialpad gives you several ways to make a call — from the main dialer, search, or chat.

If you're looking to make a call from another type of device, visit our Help Center articles on iOS, Android, and desk phones.

Let's take a look at all the ways you can make a call in Dialpad's desktop app.

Call from the main dialer

To place a call from the main dialer:

  1. Select the Phone icon 
  2. Enter a contact's name or phone number
  3. Click the contact name, or press enter to start dialing


If you'd like to change your caller ID, select Change before dialing the number. 

Note: 
Contact Center users without a direct line can only place outbound calls via the Contact Center's shared line.

Call from search

To place a call from search:

  1. Select Search at the top of the Dialpad app
  2. Enter a name, email address, company name, Dialpad number, or regular number
  3. Click the name or press enter to dial
Note: 

If the contact you are searching for is a Shared Contact or a contact only saved in Dialpad, you can only search by name, email, or number

If you are searching by name, the contact will either need to be a member of your team, a saved contact, or a synced contact.

In the case of duplicate names, hover over the Contact icon to view associated information such as:

  • Job description
  • Company name
  • Email address

Call from chat

To place a call from a chat, select the Phone icon 


That's it! Dialpad will immediately dial the contact.



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