Provision Yealink Devices to Dialpad

Note

Your Yealink phone must be on the list of Supported Desk Phones and use at least the listed firmware version before proceeding with these steps.

Access deskphone admin password

Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.

To access the deskphone admin password, navigate to Dialpad Admin Portal.

1. Select My Company

2. Select Deskphone Settings
   

3. Navigate to Deskphone Admin Password

4. Enter your preferred password

Note

For all inactive Dialpad provisioned devices use the default password 3425723, that spells ‘Dialpad’ on a phone keypad.

Access the phone’s web interface

First, you'll need to access the web interface of your desk phone. 

1. Connect the device to the network and wait for it to complete the boot process

2. Get the device’s LAN IP address:

   • Navigate to Menu and select Status 

   • Select IPv4 Address

   • Note or copy the IPv4 address for the next step

3. Enter the IPv4 address into the browser address bar

When the page loads, you will see either of two browser errors that you would typically call out to your IT team, but in this case, the phone is within your network and so the error is irrelevant. Choose the next step based on the error you receive

• For NET::ERR_CERT_AUTHORITY_INVALID, click Advanced, then Proceed

• For NET::ERR_CERT_INVALID, type thisisunsafe, then Proceed

Then, log in to the deskphone's web interface using ‘admin’ as your username and your assigned deskphone admin password.

Factory reset

Now, we need to make sure that any previous configuration data has been removed and cannot interfere with your Dialpad service.

Yealink provides two ways to factory reset their devices:

Factory reset from the device

• Press and hold the "OK" button for 10 seconds

Factory reset from the browser

1. Navigate to Settings

2. Select Upgrade

3. Select Reset to Factory

Configuring for Dialpad

Next up, you will need to configure the desk phone for Dialpad. 

The factory reset logs you out, so please complete the steps from the first section (above) to return to the web administration page.

1. Navigate to Settings > Auto Provision

2. In the Server URL field, enter https://prov.dialpad.com/

   
   

   

3. Navigate to the bottom of the page and select Auto Provision Now  

4. Select Ok, then Confirm 

   • The desk phone’s status LED will blink red as the provisioning process begins. When it shows Dialpad Activate, continue to the next step.

5. To complete activation, navigate to Dialpad Settings > Your Devices > Add

6. Select Yealink phone

7. Name the Device and click Next - you will then be provided a 4-digit Activation code

8. Pick up the receiver and the phone will automatically dial out. When prompted to enter the activation code, enter the 4 digit code provided in the Dialpad portal.

9. The phone will restart and register with Dialpad service

If you have any issues, please get the 12-character MAC address from the bottom of the phone and then contact Customer Care.

Frequently asked questions

Why can't I hear anything?

If you can't hear anything, check that the handset is plugged in. Yealink phones require a connected handset for call audio.

How can I fix 'Warning Set e911 Location Failed'?

Press the Cancel button and your device will function properly.

This warning can appear when a device is power cycled, factory reset, re-provisioned, or newly registered.  

If you'd like to confirm your e911 location is accurate, please call 933 (a complementary 3rd party service) to verify the details. 

Notes

• User and Office e911 is required to use Dialpad

• Dialpad stores and transmits e911 information via our core network to e911 operators; the information is not stored in the phone

Can I change the deskphone admin password?

No, the deskphone admin password cannot be changed.