BI Reporting: Call Logs Report
    • 07 Sep 2023
    • 2 Minutes to read
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    BI Reporting: Call Logs Report

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    • PDF

    Article summary

    Dialpad's Call Logs Report is a starting point for custom aggregations, serving as a jumping-off point for further analysis and exploration within Dialpad BI.

    Completely customizable, the daily call logs can be modified to fit your daily, weekly, or quarterly reporting needs and can be broken down by Contact Center. Not only that, the Call Logs report can be used to export call logs into another reporting tool. 

    Let's get into the details of this report. 

    Who can use this feature
    The Call Logs Report (Table)  is available for Dialpad Users with the Dialpad BI add-on who are Company Admins or have Analytics-specific permissions.

    You'll also need to be on a Contact Center or Ai Sales plan.

    Default filters

    This report contains 2 default filters:

    • Calls is Entry Point Call
    • Calls Start Time


    *By default, call logs are filtered to return information on all calls, on the current day. 

    Visualization type

    The Call Logs Report is a templated report displayed in a Table format. 


    Data dictionary and refresh rates

    This report contains unique Analytics definitions —  read through the following table to learn more about the data in your report, and how soon it comes available after a call. 



    Availability after Call End

    Call ID

    A unique ID automatically assigned to each call. 

    • We generate new call IDs most of the time a call is transferred. 
    • Entry point call and user call have different call IDs as well.

    5 Minutes

    Target ID

    Unique ID automatically assigned to the Office, Department, user, or group.

    5 Minutes

    Target Kind

    Indicates whether the target was an Office (Main Line), Department, Contact Center, Router, room, or user. 

    • Unconnected outbound group calls may not be all accounted for when filtering by this field. 
    • Use Call Target: Target Kind to ensure all are counted.

    5 Minutes

    Category List

    A list of tags used to classify a call's outcome - answered, placed, missed, abandoned, etc.

    5 Minutes

    Internal Endpoint

    The phone number of the Dialpad user or group who owns this call. 

    Note: Users without an assigned number will be given a fake number starting with 803 for routing purposes. If a group line has no number, then this field will default to showing the office's mainline number.

    5 Minutes

    External Endpoint

    The phone number of the external party contacted for this call.

    5 Minutes

    Start Time

    The date and time that a call is received by the Dialpad system.

    5 Minutes

    Connected Duration

    Length of time the call was connected. This is based on the connected and end dates of the call.

    5 Minutes


    Time from when the call was created to the time it ended.

    5 Minutes

    Disposition List

    Comma separated list of descriptive labels applied to the call by an operator. 

    • For aggregating on individual dispositions, use the Disposition dimensions.

    5 Minutes

    View Call Summary

    Link to this call's summary page on Dialpad. 

    • Recording availability and permissions will apply when opening.

    5 Minutes

    For more information on BI's datasets and notable concepts, be sure to review this Help Center article. 

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