Download the Apps via MSI or PKG

With our MSI & PKG Installers, deploying Dialpad to your entire team just got a whole lot easier. MSI (Windows) and PKG (Mac) files create a scalable option for large organizations managing hundreds, or even thousands, of user devices at any given time.

IT Admins can use MSI or PKG files to automatically install Dialpad for new users immediately, without having to push the responsibility to each team member.

MSI Installer (Windows - x64)

Download the MSI Installer using the links below. These installers target Intel/AMD (x64) Windows devices. For details on Windows on ARM, see the Windows on ARM section.

• 64-bit MSI (recommended)

• 64-bit EXE

• 64-bit RELEASES

• 32-bit MSI

• 32-bit EXE

• 32-bit RELEASES

Caution

The 32-bit version is no longer supported by Microsoft. Using the 64-bit version is the recommended option.

This installer allows you to deploy Dialpad to your organization via Group Policy/Microsoft System Center.

A few things to keep in mind:

• If Dialpad isn’t installed when a User logs into their computer, it will be on each User’s local profile*

• Dialpad won’t launch automatically after installation

• If you choose to uninstall the MSI, Dialpad won’t automatically be removed from user accounts

Note

The MSI Installer runs on User login because the intended user account may not exist during imaging.

Each time Dialpad is updated, the base file will be updated to the latest version.

Windows on ARM (Surface Pro X/9/11, Copilot+ PCs, ARM VDI)

The MSI installer above is an x64-only build. Dialpad does not currently publish a native ARM64 MSI for Windows.

For devices running Windows on ARM, we recommend deploying the Dialpad app from the Microsoft Store, which is a Progressive Web App (PWA) that runs natively on ARM:

• Dialpad on the Microsoft Store

IT admins can deploy Store apps at scale using Microsoft Intune ("Microsoft Store app (new)") or the equivalent in their MDM of choice.

Note

A few things to keep in mind for ARM deployments:

• The Microsoft Store PWA delivers the same core calling, messaging, and meetings experience as the desktop app, with auto-updates handled by the Store.

• The x64 MSI can technically run on Windows ARM via the built-in x64 emulation layer, but this path is NOT officially supported and may show reduced performance or battery life compared to the native PWA.

• A native ARM64 desktop build is being evaluated for a future release. Customers who need this should reach out to their Dialpad account team so we can factor demand into prioritization.

MSIX Installer (Windows — Enterprise)

The MSIX installer is recommended for new enterprise Windows deployments via Microsoft Intune (LOB method) or other MDM tooling. MSIX is Microsoft's modern packaging format. It provides OS-managed install and uninstall, code-signed binaries validated on every launch, and a clean side-by-side install with existing EXE/MSI packages.

Download the MSIX Installer using the link below.

• 64-bit MSIX

Behavior differences vs. MSI / EXE

• MSIX installations do not receive in-app auto-updates. Updates are pushed through your endpoint manager (Intune or equivalent MDM) on your schedule.

• Uninstall is OS-managed, so there are no residual folders to clean up.

• The MSIX installer is not yet published to the Microsoft Store.

• The MSIX package is available only for 64-bit (x64) Windows.

For pilot access or change-controlled deployments, contact your Customer Success Manager for version-specific MSIX packages.

PKG/DMG Installer (Mac)

Before downloading the installer, check what chip you are using (Apple or Intel).

Normal Package

• Arm Chip (PKG)

• Arm Chip (DMG)

• Intel Chip (PKG)

• Intel Chip (DMG)

Distribution Package

• Arm Chip

• Intel Chip

This installer allows you to deploy Dialpad to your organization via Group Policy.

Note

A few things to keep in mind:

• If Dialpad isn’t installed when a user logs in to their computer, it will be installed in each user’s local profile.

• Dialpad won’t launch automatically after installation.

• If you choose to uninstall the PKG, Dialpad won’t automatically be removed from user accounts.

Windows data paths and exclusions

If you deploy Dialpad with the Windows MSI, keep in mind that the MSI installs a provisioning engine, while the full app is installed in each user’s local %LOCALAPPDATA%\Dialpad folder when they sign in.

If your organization uses disk cleanup, profile management, or antivirus policies, preserve these Windows paths:

If you use antivirus or real-time scanning in managed Windows environments, configure exclusions for these paths to prevent bottlenecks:

• %LOCALAPPDATA%\Dialpad\app-*.*\dialpad.exe

• %LOCALAPPDATA%\Dialpad\Update.exe

• %LOCALAPPDATA%\Dialpad\