Assign Operators to Departments
    • 21 Sep 2023
    • 1 Minute to read
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    Assign Operators to Departments

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    Article summary

    Operators assigned to a Department are able to interact with callers in real-time, answering questions and offering assistance efficiently. 
    Let's dive into assigning operators to your departments. 
    Who can use this feature
    Admins on a Dialpad Ai Voice license are able to assign Operators.

    Assign an Operator

    To assign an operator, first head to your Admin Settings at Dialpad.com.

    1. Navigate to Departments
    2. Select Assigned Operators & Phones
    3. Select Add people from your team
    4. Enter a user's name or email address

    Dialpad Tip

    Up to 25 Operators can be assigned per Department.

    Assign an Operator to Multiple Departments

    Need to assign an operator to 2 (or 10!) departments? No problem. 

    Head to your Admin Settings at Dialpad.com 

    1. Navigate to Office
    2. Select Users
    3. Choose the user and select Options 
    4. Select Groups
    5. Select Make Dept Operator
    6. Check the boxes beside each department you'd like to make them an operator
    7. Select Close to save the changes

    Just like that, your agent is now an operator for multiple departments.

    You can also use this method to remove an Operator from multiple Departments at the same time (just uncheck the boxes).

    Ring connected devices

    Calls are able to ring Dialpad on desktops, laptops, mobile devices, desk phones, room phones, and forwarding numbers — Operators must ensure calls ring to their connected devices. 

    To manage which devices will be run, head to Your Settings at Dialpad.com

    1. Navigate to Your Devices 
    2. Select the Ring This Device checkbox beside each device you would like to ring

    Ring_devices.png



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