Admin Types in Dialpad
- 12 Nov 2024
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Admin Types in Dialpad
- Updated on 12 Nov 2024
- 1 Minute to read
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- DarkLight
- PDF
Article summary
As a Company Admin on Dialpad, you have the authority to manage your team, create Departments, and set up multiple offices. There are three types of Admins: Company Admin, Office/Regional Admin, and Department/Contact Center Admin. The Company Admin is automatically assigned to the person who signed up the company. A Company Admin can assign an individual user as an Office Admin or a Department/Contact Center Admin. The Office/Regional Admin can be designated to manage specific offices within the company. The Department/Contact Center Admin can be assigned by a Company or Office Admin to oversee specific departments or contact centers.
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As your Company's Admin, you have the power. Manage your team, create Departments, set up multiple offices: you can do it all.
Dialpad offers the following Admin types:
- Company Admin
- Office/Regional Admin
- Department/Contact Center Admin
Company Admin
If you're the person who signed up your company with Dialpad, you're automatically the Company Admin.
Office/Regional Admin
A Company Admin can assign any individual user to become an Office Admin.
In cases where multiple offices are being managed across Dialpad, a Company Admin can assign a user as a specific Regional Admin (i.e. manager of more than one Office).
Note
Contact our Customer Care Team to allow regional admins to search users across all Offices they manage.
Department/Contact Center Admin
A Company or Office Admin can assign any individual user to become a Department/Contact Center Admin.
Tip
Admins can add Admin Privileges to as many individual users as they like.
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