Use the Android App

Dialpad's cloud-based phone system lets you stay connected in real-time across all your existing devices, including those that run Android.

If you haven't already done so, download the Dialpad for Android app from the Google Play Store.

Let's set you up to use your Dialpad Android App. 

Place a call

To place a call:

1. Select the Keypad from the bottom menu

2. Enter the phone number, or select the contact’s name

3. Select the Phone icon

   1. If you want to call from a different number (perhaps your Department or Contact Center line) the drop down menu beside Call As

You can also start a call by selecting the Phone icon beside a contact’s name in the conversation thread, or in your inbox.

Receive a call

To answer a Dialpad call, select Answer from the pop-up notification. 

If you can't take the call, select Decline. 

Record a call

To record a call from your Android device, select the More button during your call. 

Beside Audio Recording, toggle the slider on or off.

Callers will be notified when call recording has been turned on.

When the call is being recorded, you’ll see a red ‘Recording’ banner on the top right of your screen.

Transfer a call

To transfer a call:

1. Select Transfer

2. Enter the number or contact name

3. Choose the desired transfer type (warm, direct, to voicemail or to hold queue)

Park a call

To park a call

1. Select Transfer

2. Select the Main line to park your call

Access the parked call by going to your Main line's inbox, where you'll find the caller's name or caller ID, along with details of who parked the call and the time it was parked.

You can select the call again to unpark it.

Add a caller

To add a caller, select Add caller from your active call. 

1. Enter the phone number or choose the contact

2. Select Add caller

You can add up to 3 callers to an active call.

Call with Android Dialer

Decide whether your personal number or your Dialpad number is displayed when placing calls through your Android device's Phone app (native dialer). 

By default, we'll use your personal, carrier-issued number.

To change your outbound caller ID number

Send a message

To send a message from the Android app:

1. Navigate on the Home screen

2. Select the Message icon 

3. Enter the contact's name or number

4. Select a contact

5. Write your message in the text box 

6. Select the purple arrow to send the message

Personal Quick Replies

EAP Feature

This feature is currently in the Early Adopter Program. Please reach out to Customer Care for more information about this feature.

You can search by keyword or by tags to find the right message fast.

Note

You can only use quick replies that are created in the Dialpad desktop or web app. You can’t add or modify quick replies on a mobile device.

To send a personal quick reply on the Dialpad Android app:

1. Open any conversation and slide up from the bottom of the screen

2. Tap Quick Reply

   

3. Search for and tap the quick reply you want to send

4. Tap Send

Receive a message

When you receive a message, you'll see notifications in three different forms:

• In-App: In the Dialpad app, you'll see the contact’s name written in bold with a purple dot next to their profile picture. Additionally, a list of 'new events' will appear at the top and bottom of your screen.

• Push Notification: If you’re not actively in the Dialpad app at the time you receive a message, you’ll see a push notification at the top of your device. You can mark the message as read, respond using a prompted quick reply, or reply directly from the notification.

• Notification Badge: A small, colored dot will appear attached to the Dialpad app's icon on your home screen and in your app drawer.

Tap their name to open the conversation thread and write a message from the existing conversation.

Group messages

To send a group message:

1. Navigate to the Home tab

2. Tap New Message 

3. Enter all contacts' names or numbers

4. Write your message in the text box

5. Tap the purple arrow to send

To view group message information, open the conversation thread and tap the names.

Here, you can easily see who is in your group message, and turn message notifications on or off.

You can also tap the star icon to favorite the group chat or tap the three dots beside someone’s name to view their profile, send them a private message, or call them directly.

To rename the group conversation, tap the 3 arrows on the top right corner and select Change name.

Share from other apps

Want to share a location or a social media post? No problem, Dialpad works seamlessly with your favorite apps, allowing you to share external information via Dialpad.

To share content from an outside app:

1. Select Share

2. Select Dialpad 

3. Select the contacts, group chats, or channels within the Dialpad app that you want to share with  

4. Press the purple arrow to send

Check your inbox

Stay on top of your messages from your inbox. When you have new messages, you'll see the red badge beside the inbox icon. 

To check your inbox, simply select Inbox from your bottom bar menu. 

Slide left or right to view each of the different sections of your inbox. You'll see separate tabs for New Notifications, Calls, Missed Calls, Voicemails, Recordings, Messages, Faxes, Starred, and Spam. 

Tap Mark all as read if you want to clear all unread messages in a tab.

Manage contacts

Dialpad offers easy contact management in our Android app.

Select Contacts on the bottom bar menu to access your recent, favorite, and shared contacts, as well as easy access to your group chats. 

 Let's go over some common contact actions.

Search for a contact

1. Select the Home or Contacts page of your app

2. Tap Search (that's the magnifying glass)

3. Enter a name or number in the search bar

When you select a contact, the conversation thread will open. You're then able to send a message, call, or view their profile.

Favorite a contact

To favorite a contact, open a conversation thread:

1. Select Tap to view details below the contact's name

2. Select the star icon

That's it! Your contact will now appear in the Favorites section in the Home tab.

Add new contact

To add a contact:

1. Tap Contacts

2. Tap Add Contact

3. Enter the contact details 

4. Tap Done 

You can also add unsaved numbers as new contacts. Open the conversation thread with an unsaved number and select New Contact or Add to Existing.

View a contact profile

1. Open the conversation 

2. Tap Tap to view details 

The contact profile page displays the contact details, any associated tags and information from active integrations. 

Access device contacts

Easily communicate with people you know by using the contact list on your device.

To access your phone contacts, go to the Dialpad mobile app

1. Navigate to Contacts 

2. Select the Device tab 

   

Here, you can view the list of contacts stored on your phone.

Search device contacts

To search a contact from your phone list

1. Navigate to Contacts

2. Select Search (that's the magnifying glass) 

   

3. Enter a name or number in the search bar

4. Select Looking for something else? 

5. Select Device tab 

   

After selecting the contact, the conversation thread will open, allowing you to send a message, make a call, or view their profile.

Edit contact details

To update or change your contact’s details, head to Contacts

1. Navigate to Device tab

2. Select a contact

3. Select Tap to view details 

4. Select the pencil icon 

   

5. Update the contact information

6. Select Done 

Delete a contact

To delete a contact from the mobile app

1. Navigate to Contacts

2. Select Device tab 

   

3. Select a contact

4. Select Tap to view details 

5. Select the pencil icon 

   

6. Select Options (that’s the 3 vertical dots on the top right) 

   

7. Select Delete contact 

Caller ID

There are 3 ways to adjust your caller ID for individual calls:

1. Long-press the Call (phone) icon in a conversation thread and choose an available caller ID

2. Navigate to Settings

   • Select Outbound Caller ID

   • Choose the desired number

3. Select the Plus (+) icon

   • Select New Call

   • Select Call from

   • Choose the desired number

To adjust your caller ID for all calls, you'll need to navigate to your global caller ID settings from the web portal.

Block a number

To block a number:

1. Navigate to the conversation thread

2. Select Tap to view underneath the contact's name

3. Select the Pencil icon to edit the contact

4. Select Block or mark as spam

5. Select your desired preference

   • Block calls and allow voicemails: sends calls straight to voicemail and places conversations to the recents section, and your inbox

   • Mark as spam: sends calls straight to voicemail and places conversations in your spam folder

   • Block all communications: Caller cannot connect, your number displays as out of service 

Do Not Disturb & custom status

Set your status to Do-Not-Disturb to avoid receiving notifications for calls, or use a custom status to inform colleagues if you're away from your desk or working on a specific project.

Set Do Not Disturb

To turn on Do Not Disturb mode using the Android app:

1. Tap your avatar to open your profile 

2. Toggle on the Do Not Disturb 

   • Select Set a Timer if you'd like Do Not Disturb mode to turn off after a specific amount of time 

Set custom status

To set a custom status:

1. Tap your avatar to open your profile 

2. Select Set Your Status, or tap on your existing status

3. Enter your custom status in the text field, or choose from one of the status templates

   • There is a 50-character maximum for custom statuses.

To clear your status, select Clear status.

Upcoming Meetings widget

Use Dialpad's Upcoming Meetings widget to easily see the day's current and upcoming meetings, and join them from your home screen. 

To join an upcoming meeting, tap Join.

To refresh your meetings, tap anywhere on the widget corners.

Dialpad offers 3 different sizes for your widget:

• The small widget shows only the date and time of the next meeting and the join button. 

• The medium widget shows the date and time of your next meeting, the join button, and the initials of the accepted participants.

• The large widget shows the date and time of the next 4 upcoming meetings, the join button, and the initials of the accepted participants.

The Dialpad widget can be added directly from your Dialpad app, or from the home screen. 

Add widget from the home screen:

1. Long tap the home screen

2. Tap Widgets

3. Search Dialpad

4. Tap Add 

Add widget from app

1. Long tap the Dialpad app

2. Tap widget 

3. Tap Add

App settings

To access your Dialpad Android settings, tap on your avatar on the top-left corner of the Dialpad app, then select Settings.

HD Calling

When HD Calling is enabled, Dialpad will use your internet or mobile data connection for inbound and outbound calls. For the best call quality, you'll need a stable cellular or WiFi network.

To manage HD Calling, head to your settings and tap HD Calling. 

Here, you can choose to use HD Calling for inbound or outbound calls, or even set it to be selected before each call. 

Choose to receive notifications for messages, missed calls, and voicemails.

In the Notification Settings section, choose your ringtone, and the format notifications are delivered to your Android device. You can also enable or disable the ability to silence all other notifications while on a call.

To customize notifications and how they're delivered, you'll need to select Manage Notifications. 

Use this menu to choose how notifications for new messages, missed calls, and voicemails appear.

Theme

Select between Light and Dark Mode, or have it automatically adjust based on your system preferences.

1. Navigate to Theme

2. Select Light, Dark, or System Default

   

Advanced settings

Use Advanced Settings to further customize your Android Dialpad experience.

Turn the following options on and off based on your preferences:

• SMS forwarding forwards messages to and from your phone

• Ring this device allows call and notifications to sound on the device and your computer

• Allow data with low battery allows Dialpad to operate when your device's battery is low

• Smart Reply suggests replies to new messages that are only visible to you until you tap to share. Dialpad only offers Smart Reply in English.

• In-app notifications allow Dialpad to alert you of notifications while still in the Dialpad app

Additional helpful resources are at the very bottom of the Settings menu. To visit our Help Center from the app, select Help. There's also a selection to open our legal and privacy policy and even to submit feedback to our team.

Finally, you can select Log Out to sign out of the Dialpad app on your Android device.