Android Best Practice Tips

AI Voice helps you stay connected with a cloud phone system that works in real-time, across all your existing devices, to deliver voice, video, and messages. Let’s take a closer look at 5 best practice tips for getting the most out of the Android app.

Tour the app

For the most part, the Android app is fairly similar to the desktop app in terms of layout. Your first view is your Recent conversations will include:

• Recent calls (includes placed, received, and missed)

• Recent messages (includes faxes)  

Tip

Long press on a contact in your Recent list to archive the conversation.

• Add Contact

• New Message

• New Call

Tap on your profile photo to display your Do Not Disturb toggle (including timer), Inbox, Contacts, any Departments that you’ve been assigned as an Operator.

If you have unread notifications, you’ll see the badge count appear next to Recent or any Departments.

In addition, tap on Settings to view:

• Outbound Caller ID

• HD calling options

• Notifications

Managing contacts

For times when you receive a call or message from a new contact, the Android app will give you the option to either:

• Add the number as a new contact

• Add the number to an existing contact

• Mark the number as spam / block the number

Tip

Tap on a call notification within your conversation view to display quick action options like Flagging or Call back.

For new or recently edited contacts, AI Voice will automatically sync across your devices, so the next time you search for that name, you’ll have the contact (and any connected integrations) right where you need it.

Have a favorite contact? Tap the contact to view the conversation thread, then tap i to display the ability to star them. Favorite contacts appear at the top of your Recent list.

For spam and call blocking, you’ll have the option to:

• Block and allow voicemails

• Mark as spam

• Block all communications

Check your voicemails

Just like your desktop app, your voicemails are stored under your Inbox.

Tap on a voicemail to display options that include:

• Play audio

• Reply

• Call back

• Delete

Note

Depending on your plan, you might see the voicemail transcription below the audio playback options.

Adjust your caller ID

Dialpad gives you options to adjust your inbound caller ID as well as your outbound. Let’s take a quick look at both.

Inbound Caller ID

Before following these steps, make sure to login to www.dialpad.com

1. On your Profile select Your Devices

2. Select Advanced Options

3. On the menu that appears, select how you want inbound calls to appear on your device

4. Click Save Changes to confirm

Outbound Caller ID

1. On the app, either tap New Call from the + menu or tap the phone icon wherever it appears

2. Tap the drop-down arrow next to your name to display all caller ID options

Setting your caller ID here will only apply to that specific call. To change your caller ID globally (meaning for all calls), you can navigate to your Android profile > Settings > Outbound Caller ID.

This will apply to all your calls, even if you place them on another device (e.g., laptop, or desk phone).

Calls from the Android Dialer

You can set the outbound caller ID for the Android dialer through the AI Voice app.

Options include:

• Use your Dialpad caller ID

• Use mobile number

• Ask before each call

You can also select a number and caller ID every time you place a call with your native Android dialer (meaning outside of the AI Voice app).

Tip

If you prefer to use your native dialer for the majority of your Dialpad calls, we’d suggest selecting Use Dialpad caller ID to ensure your callers know you’re calling from your business line.