Dialpad Release Notes 22.05.13

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We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.

Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.

Let's take a look at what's new in this release for May 13, 2022.

New

Contact Center

  • Call Center Agents can now be added to a maximum of 100 call centers.
  • We've added a Call Back label to the in-app notification

Analytics

  • The more information the better, we've added text indicating the timezone being viewed on the Call History page, and the Call Center Dashboards.

  • We've updated the default behavior for the Call Center Live Dashboards.
    • If a User has permission to see the “All Call Centers Wallboard” it will load by default. If not, then the User will see the dashboard for the first alphabetical Call Center that they have permission to see.

Critical Bug Fixes

  • Call Center Agents were unable to end their wrap-up in the Agent tab and it would reset if trying to end it in the Agent tab. This has been fixed.

  • We had a few instances of a new call coming into a department line and directly to Voicemail instead of into the Hold Queue if the only available operator was on an active call. This has been fixed. 

  • Pending any customer-related network issues, Call Center users no longer need to manually refresh the Web or Native app to get updated live agent statuses. This has been fixed.

  • Incoming calls to direct lines were at times showing as incoming to the mainline. This has been fixed. 

Other Improvements

We've also fixed some minor bugs, improving your overall experience with Dialpad. Happy Dialing!

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